New

Collector

SCE Federal Credit Union
$25.00 - $31.00 / hr

12701 Schabarum Avenue (Show on map)
Feb 10, 2026
Join Our Team as a Collector! Are you passionate about helping people navigate financial challenges while protecting the credit union's interests? Rize Credit Union is seeking a dedicated and empathetic Collector to join our team. In this role, you'll manage delinquent accounts, provide exceptional service to members, and help resolve past-due balances through negotiation, education, and support. Bilingual (English/Spanish) skills are required for this role. What You'll Do* Account Management: Proactively manage a portfolio of delinquent accounts, communicating with members through phone, email, and other forms of outreach. Loss Mitigation: Evaluate and implement strategies such as loan modifications or extensions to help members avoid foreclosure or repossession. Member Support: Offer compassionate assistance to members facing financial hardship, providing resources and financial solutions. Documentation & Compliance: Accurately document all member interactions and ensure compliance with federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA). Bankruptcy & Legal Coordination: Work with members who have filed for bankruptcy, ensuring legal compliance and collaborating with legal counsel when necessary. What You'll Bring Experience & Education 2+ years of experience in collections, preferably in a financial institution. Knowledge of FDCPA regulations and other relevant laws. Experience with ITIN and underserved/unbanked members is a plus. High school diploma or equivalent required. Skills Strong communication and negotiation skills, with the ability to handle sensitive situations calmly and professionally. Bilingual (English/Spanish) skills required. Ability to work independently, in a hybrid environment, and with flexible hours as needed. Tools & Tech Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams). Where You'll Work To ensure a strong start, this role begins in-office for onboarding and hands-on training. After the introductory period, the position will move to a hybrid schedule based on performance and business needs. In accordance with California's Pay Transparency Act, the expected hourly pay range for this role at Rize Federal Credit Union is $25.00-$31.00. Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors. As part of the hiring process, candidates who receive a contingent offer will undergo a background investigation, which may include employment verification, credit review, criminal records search, Social Security verification, and government registry checks. Candidates must also meet eligibility requirements to be bonded under a fidelity bond. Rize Federal Credit Union is an Equal Opportunity Employer.