Service Technician, OR1 - Montreal, Quebec , Toronto, Ontario

The canidate for this role will reside in Montreal, Quebec OR Toronto, Ontario

Upto 80% travel

About Us:

KARL STORZ North America, is an affiliate of KARL STORZ GmbH & Co. KG, an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KARL STORZ GmbH & Co. KG is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.

Position Summary

The Service Technician, OR1 supports the performance and reliability of KARL STORZ operating room integration solutions. This role serves as a technical subject matter expert for complex AV, video imaging, and network-based systems in surgical environments, supporting system maintenance, troubleshooting, and new installations while delivering exceptional customer experience.

Salary Range:

$70-80k CAD + Auto Allowance: $9k CAD

Job type:

Full time permanent

Location:

Montreal, Quebec OR Toronto, Ontario

Key Responsibilities

• Act as a subject matter expert for high-complexity OR integration systems.
• Perform preventive maintenance, troubleshooting, repair, and system modifications on AV, video imaging, and IP/network-based systems.
• Support new OR integration and video imaging installations.
• Maintain expert knowledge of the KARL STORZ OR1 product portfolio, including HW/SW configuration and system operations.
• Manage customer-sensitive technical escalations and operate independently in complex environments.
• Identify system improvement opportunities and recommend updates to service and installation documentation.
• Complete required technical training and partner with Sales and OR1 Engineering teams to support product promotion.
• Represent KARL STORZ professionally and uphold company values at all times.

Qualifications

• Bachelor's degree or equivalent experience; Engineering or Biomedical Technology preferred.
• 3+ years of technical service, customer service, or direct sales experience.
• Bilingual French is an asset.
• Valid driver's license and clean driving record.

Knowledge, Skills & Abilities

• Strong customer-facing and relationship-building skills.
• Advanced proficiency with surgical video imaging and OR integration technologies.
• Ability to travel up to 60% across the U.S. and Canada; must meet hospital credentialing requirements.
• Highly self-motivated, adaptable, and effective in fast-paced environments.
• Strong documentation, organizational, and problem-solving skills.
• Team-oriented with high integrity and a commitment to customer satisfaction.

What's in it for you?

• Competitive compensation package
• Comprehensive benefits plan including extended health, vision, dental
• Generous vacation policy including 2 flex days
• Enhanced paid sick time off
• Wellness benefits (not for temporary contract employees)
• RRSP matching
• Hybrid work policy (include if position is eligible)
• Recognition programs

Join us and help shape the future of healthcare innovation while growing your career in a collaborative, high-impact role.

*Compensation shown in Canadian dollars.

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