IT Analyst - Digital Strategy
 Duke Clinical Research Institute | |
 United States, North Carolina, Durham | |
| 300 West Morgan Street (Show on map) | |
 Feb 11, 2026 | |
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. DSO Product Owner (Levels 1-3) Digital Strategy Office - Duke Health Technology Solutions (DHTS) The DSO Product Owner serves as the ambassador and primary point of accountability for a defined product or program within Duke Health. This role partners closely with clinical, operational, and technology teams to ensure strong product/program performance, adoption, and alignment with organizational goals. Product Owners combine analytical skills with ownership responsibilities-driving clarity, prioritization, and continuous improvement. --- Key Responsibilities Core Responsibilities (All Levels) * Represent and communicate the value, status, and roadmap of assigned product(s) across DUHS. * Maintain and prioritize product backlog and issue logs, ensuring timely resolution and alignment with DSO and DUHS goals. * Coordinate with vendors and internal teams; manage SLAs, contract requirements, testing, and implementation. * Provide clear, concise written and verbal communication and distill stakeholder needs into actionable components. * Monitor success metrics, identify trends, and recommend improvements to enhance program effectiveness and value. * Maintain product documentation, change management plans, communication plans, and readiness planning. * Other duties as assigned. Additional Expectations by Level Level 1 * Manage tasks independently, maintain strong attention to detail, and demonstrate solid time management. * Understand product/program, express value clearly, and manage timely communications with internal and external stakeholders. Level 2 * Communicate complex technical information to varied audiences. * Act proactively, develop solutions, and analyze program effectiveness. * Collaborate with partners across Duke, support budgeting, reporting, and program planning. Level 3 * Lead advanced change-management strategy and execution. * Create and deliver strategic briefings to leadership and systemwide stakeholders. * Demonstrate fluency in ROI/ROH and product value realization. --- Required Qualifications Education * Bachelor's degree in a related field OR four years of equivalent technical experience. Licensure/Certification * Epic Certification preferred. * Product Owner or Project Management certifications are beneficial. Experience * Experience with Epic Hello World, Epic Cheers, or third-party communication tools highly desired. * Level 1: No experience beyond minimum requirements. * Level 2: Two years related experience. * Level 3: Four years related experience. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. | |