Customer Order Management Specialist

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Customer Order Management Specialist is responsible for all aspects of order processing in the USMCA region including direct communication with customers and regional sales managers for management of machine tool customer purchase orders. It involves internal coordination and management of order project file for entire workflow from PO receipt to equipment delivery and invoicing.

Duties & Responsibilities

• Manage orders from purchase order through delivery of assigned equipment with the goal of making the overall order fulfillment process smoother.
• Commercial review of the order to vet the customers as viable purchasers prior to PO acceptance.
• Review of the particular purchase order from customers for CPA, financing agreements, disc approvals, tradeins, etc. depending on what applies.
• Coordinate with Product Management and Sales for proper machine assignment from production delivery plans per the delivery and configuration requirements from customer's order.
• Coordinate internal tasks and exchange of documents with internal/external customers to ensure order is accepted and confirmed accurately and in a timely manner.
• Negotiate delivery dates with the customer after conferring with all internal stakeholders; install coordinators, logistics, etc.
• Create and manage project folder in Smarsheets if order so requires it due to complexity.
• Coordinate project management with all departments depending on project complexity and type.
• Analyze contracts for accuracy and clarity against quotes, pricing, sales orders, purchase orders, and accuracy of the commercial terms (ship and payment terms, taxes, delivery, Bill and Ship To).
• Collect contract documentation and information from customers and third parties (banks, insurance)
• Review, draft and exchange documents, invoices, and information with Finance for TRUMPF-financed transactions.
• Confirm machine configuration and delivery dates with the sales team and customer prior to production freeze points in SAP.
• Enter sales orders, sub-orders, debits, credits and return orders pertaining to machine tool PO into SAP.
• Configure and purchase equipment in SAP from manufacturing plant.
• Confirm and report to headquarters orders in a timely manner.
• Complete and file UCC and PPSA security interest documentation.
• Calculate sales representatives' commissions and customer sales discounts against promotions.
• Communicate order status and shipping expectations to customers and sales team.
• Drive and facilitate workflow and cooperation among numerous departments in accordance with defined processes and against deadlines.
• Invoice equipment in SAP once it has shipped.
• Act as one of two SAP Key-Users.

Experience

Minimum of two years of previous experience in a customer service, contracts, credit or finance function is required. Previous contracts processing, purchasing and order entry experience for manufacturing company strongly preferred. Proficiency in SAP and Microsoft Office 365 applications, including Excel, is required. Must demonstrate sound judgment with strong attention to detail and strong organizational skills. The ability to prioritize and focus in a dynamic team oriented environment is necessary. Excellent communication skills are essential.

Education

Associate's and/or Bachelor's Degree in Business Administration or related field is preferred.

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