Account Manager

Account Manager

Location: Beverly, MA

Pay Rate: $60,000 - $65,000 per year

We are seeking a detail-oriented Account Manager to support sales operations and deliver exceptional customer service to both established and prospective customers. Working closely with Regional Sales Engineers, this role serves as a key point of contact for order management, customer communication, and cross-functional coordination to ensure customer expectations are met.

Key Responsibilities:

• Serve as the primary customer service contact for assigned accounts, providing timely updates on pricing, delivery, and order status.
• Enter and manage customer orders in the ERP system, including issuing order acknowledgements.
• Generate purchase orders in the ERP system for products sourced from the parent company.
• Respond to customer requests, including expedited delivery needs and order modifications.
• Coordinate information flow between Sales, Manufacturing, Engineering, Purchasing, Finance, and Shipping teams.
• Process and track Returned Materials Authorizations (RMAs), ensuring accurate documentation and follow-up.
• Utilize customer portals and applications to support production planning and order fulfillment.
• Prepare spreadsheets, reports, and documentation to support sales activities.
• Maintain accurate customer interactions and activity records within the CRM system.
• Engage internal resources to resolve customer issues and support on-time delivery.

Required Skills and Qualifications:

• Strong customer service mindset with professional, courteous communication.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong computer skills, including proficiency with Microsoft Office and ERP/CRM systems.

Take the next step in your account management career-click "Apply Now" to be considered.

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.