Shape the Future of Cybersecurity at Forescout
Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build the defenses that keep civilization running smoothly in an increasingly connected world.
For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.
What You Will Do
The Customer Success Engineer (CSE) is a highly technical, trusted advisor responsible for driving adoption and measurable value for Mid-Market customers. In this role, you will guide customers in executing their use cases and achieving business outcomes with the Forescout platform.
You will collaborate cross-functionally with Sales, Customer Success Managers (CSMs), Product, Support/Engineering, Marketing, and Partners, and engage confidently with both technical and executive stakeholders to connect technical capabilities to business impact.
This is a scale-first, overlay technical success role, designed to maximize impact across the Mid-Market segment through structured, programmatic motions rather than named account ownership. Success in this role requires strong technical acumen, excellent communication skills, and a passion for customer outcomes.
In this role you will:
- Serve as a trusted strategic and technical advisor for Mid-Market customers across all phases of the customer lifecycle, accelerating enablement, orchestrating activities that accelerateadoption, mitigate risk, and value realization.
- Operate in scaled, programmatic engagement models, supporting multiple customers simultaneously through defined motions rather than a fixed portfolio.
- Provide technical leadership and guidance across a rotating portfolio of enterprise customers, engaging based on active needs, escalations, and priority use cases
- Act as the primary technical authority for platformexpertise, architecture direction, and solution best practices for customers and internal teams.
- Guide multiple customers through deployment, configuration, integration, and optimization of Forescout solutions to ensure successful adoption and outcomes.
- Proactivelyidentifyopportunities to increase product usage& value, address technicalchallenges, and mitigate risks to customer satisfaction and retention
- Prioritize time and effort based on risk signals, renewal windows, and business impact - not account assignment.
- Proactively identify, develop, and inspire new use cases across asset intelligence, visibility, compliance, and security for IT, OT, IoT, IoMT, and XIoT environments.
- Provide advisory-level technical guidance that helps customers realize value while positioning the benefits of Premium Support services.
- Diagnose complex technical challenges, driving resolution in partnership with Support and R&D and mitigate risks impacting customer satisfaction and retention.
- Deliver technical enablement sessions, documentation, and operational resources for customers and internal Customer Success teams.
- Present Forescout's value proposition, platform strategy, and product roadmap to audiences ranging from engineers to executive stakeholders.
- Provide architecture and integration best practices for enterprise environments;contributerunbooks and documentation customers can operationalize.
- Maintainexpertisein discovery, classification, policy enforcement, and risk management across diverse network environments.
- Achieve and maintain FSCA and FSCE certifications and stay current on the Forescout 4D Platform and related technologies through ongoing training.
What You Will Bring
We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.
- 5+ years inpre/post-sales customerroles(Sales/Engineer,Customer Success, TAM, PS, Solutions/Delivery Engineering) with an engineering-first approach and strong empathy for customer outcomes.
- Proven ability to support large, complex enterprise customers by combining hands-on technical execution with executive-level value alignment and communication.
- Strong ability to diagnose technical health and articulate risk without owning implementation.
- Passion for cybersecurity solutions and enthusiasm for hands-onworkand customer engagement.
- Experience delivering outcomes in asset intelligence, visibility, compliance, and security across IT, OT, IoT, IoMT, andXIoTenvironments.
- Excellent communication and relationship skills; you listen to understand, then lead the conversation with clarity and credibilitywith the ability to take business outcomes and develop technical use cases to support them.
- Demonstratedsuccess creatingand deliveringenablementmaterial(docs, runbooks, workshops) thatelevatebothcustomers &internalteams.
- Background in one or more of these areas; cybersecurity, networking, or infrastructure software
- Comfortable operating in high-volume, fast-moving environments with shifting priorities.
- Excellent problem-solving, organizational, and relationship managementskills.
- Willingness to travelup to20% (customer onsite, events, team summits).
What Forescout Offers You
- Competitive compensation and benefits-we cover 88% of employee and dependents' health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay and much more
- Collaborative and innovative environment -make an impact on worldwide security while working on the hottest technology
- Leadership that supports and encourages professional growth and development
- Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram
- Learn more @ www.forescout.com
Our Mission
- Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.
Our Cultural Values
- One Team - We all work together, and we all win together.
- Cyber Obsessed - We are curious about technology, and we are innovative and passionate about solving big programs.
- Customer Driven - We listen, we learn, and we make it right.
- Relentless - We're smart, determined, and find a way. We figure stuff out.
- Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.
All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.
No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means.
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. |
ForeScout Technologies, Inc.
401(k)
Feb 11, 2026