New

EB Customer Support Assistant Manager - Electronic Banking

Northrim Bank
vision insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Alaska, Anchorage
Feb 11, 2026
At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $78,957.54 annually, $3,036.82 bi-weekly Join Our Dynamic Team as an EB Customer Support Assistant Manager! Are you ready to make an impact in the world of electronic banking? Do you have a passion for leadership, problem-solving, and driving excellence in customer service? If so, we want YOU to join our amazing team at Northrim Bank! We're looking for an EB Customer Support Assistant Manager who thrives in a fast-paced environment and enjoys leading a talented team to deliver top-tier service to our business, treasury, and commercial customers. Get ready to be at the heart of our operations, where your expertise and leadership will help shape the future of our electronic banking services! What You'll Do: Lead with Impact: Help manage and support daily electronic banking activities, ensuring our call center and commercial support operations run like clockwork. Be the escalation point for complex customer issues, and help your team resolve them efficiently. Coach and Develop Talent: Provide mentorship, training, and performance feedback to ensure your team shines. Be a part of the hiring and onboarding process, and help cultivate a culture of continuous improvement. Drive Innovation: Oversee customer onboarding and implementation activities. Coordinate across departments to ensure a seamless delivery of electronic banking and treasury services. Solve the Big Problems: Whether it's a technical issue or a customer concern, your expertise will be key in resolving the most complex challenges, making you a hero in the eyes of both your team and our customers. Analyze & Optimize: Keep an eye on performance metrics, identify opportunities for improvement, and make data-driven recommendations to improve processes and service delivery. What We're Looking For: A Leader at Heart: You have 6+ years of experience in the financial industry, including 5 years in electronic banking or deposit operations. Supervisory experience is a bonus! A Problem Solver: You excel in fast-paced environments, love diving into complex issues, and quickly finding solutions. Excellent Communicator: You're a pro at delivering clear, concise, and professional communication whether it's in writing, over the phone, or in person. Tech-Savvy: You're comfortable with MS Office (Excel, PowerPoint, Word) and have a good handle on core banking systems and software. What You'll Bring: Education: A high school diploma is a must, but a bachelor's degree in a related field is a huge plus! Expertise: In-depth knowledge of consumer, small business, commercial, and treasury banking products and services. Leadership Skills: The ability to inspire and motivate a team while keeping things running smoothly. Why You'll Love Working With Us: Impactful Work: Your contributions will directly shape our operations and help us deliver exceptional service to our customers. Professional Growth: We're all about helping you grow your skills and career with continuous learning and development opportunities. Great Team: Work alongside dedicated professionals who share your passion for service and excellence. Work-Life Balance: We know how to balance hard work with personal time, creating a healthy, enjoyable work environment. Ready to take the next step? Apply now to become a key player in our growing team and help shape the future of electronic banking at Northrim Bank! About Us: Northrim Bank is committed to providing innovative financial solutions and exceptional customer service to businesses, individuals, and communities across the region. Join us and help deliver excellence in everything we do! Full Time, Exempt Grade 19 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.