Head of Servicing, ServiceMac

Job Complexities

• Creates a cohesive team by providing leadership that engages all staff, including the clear establishment of performance expectations, coaching, performance management, career development, reward and recognition, hiring, and positive employee morale
• Acts as a catalyst for organizational change to inspire and influence across multiple organizational levels and functional units

Impact

• Erroneous decisions will have a long-term effect on the Company's success
• Erroneous decisions or failure to execute and achieve results would normally result in critical delays and modifications to initiatives or operations, and cause substantial expenditure of additional time and resources
• May serve as a spokesperson at a group level significant matters
• Interacts with Executive (internal and external) Management on strategic issues requiring coordination across departmental lines
• Takes action or grants approval on difficult issues
• Manages strategic high-level customer relationships

Knowledge and Skills/Technology Used

• Demonstrated competency in creating and executing on strategic plans
• Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change
• Demonstrated success and a proven history of meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
• Advanced knowledge of specialized field and integrates the working knowledge of other specialized disciplines
• Progressive experience in leading with employees in multiple locations, and significant experience developing and implementing solutions
• Possesses excellent problem solving, communication, collaboration, critical thinking, team building, and presentation skills
• Results oriented with excellent time management and project management skills, and must be highly organized and driven to succeed
• Relationship oriented
• Excellent leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

Typical Education

• Bachelor's degree or equivalent combination of education and experience
• Advanced degree preferred

Typical Range of Experience

• 15+ years demonstrated management skills of a large and complex group

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.