New

Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, North Chicago
Mar 14, 2026
Healthcare Customer Service Representative (HYBRID) Location: 101 North Waukegan Road, Lake Bluff, IL 60044 Schedule: Hybrid - 2 days in office (Tue & Wed) + 3* days remote (Mon, Thurs, Fri)* Pay: $18.00/hour Start Date: April 6th Contract: 4Month ContracttoHire Equipment Provided About the Role This is a HYBRID healthcare customer service role where you'll support clinics, dialysis centers, and healthcare professionals over the phone. Your job is to provide accurate information about laboratory tests, resolve issues quickly, and ensure every call is documented with precision. You'll be part of a team that plays a critical role in ensuring timely and accurate lab reporting for patients nationwide. What You'll Do * Handle a high volume of incoming calls from healthcare clients * Answer questions about lab test requirements, specimen handling, and requisitions * Notify clients about abnormal test results or missing information * Document all call details accurately in the internal system * Communicate with internal teams such as Sales, Clinical Support, and Operations * Assist with departmental projects as needed * Help new staff during onboarding (as assigned) Why This Role Is Great * HYBRID flexibility - work in office and from home every week * Full equipment provided * Stable schedule, no rotating shifts * Clear path from contract to permanent hire Schedule Training: * 8:00 AM - 4:30 PM CT * 3 weeks, fully structured training program Regular Shift: * 10:30 AM - 7:00 PM CT * Hybrid model begins after training: * Tue & Wed: In office * Mon, Thurs, Fri: Remote Requirements * High School Diploma required * 1-2 years of call center or highvolume phone experience preferred * Strong multitasking, followthrough, and timemanagement skills * Excellent written and verbal communication * Proficient with Salesforce, Outlook, and Microsoft Excel * Strong data entry accuracy and attention to detail * Comfortable communicating with healthcare professionals Compliance * Background check required * Drug test required Job Type & LocationThis is a Contract to Hire position based out of North Chicago, IL. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in North Chicago,IL. Application DeadlineThis position is anticipated to close on Mar 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.