New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Mar 15, 2026
Description 100% remote role - candidates must sit in Iowa, Maryland, North Carolina, Utah, Arizona or Texas. Daily Duties: In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to: * Medical Professionals (such as Doctors or Physicians) * Health Organization Staff (such as Administrators or other staff) * Health IT Staff or Third-Party Vendors The customers this role will be speaking with are highly educated and very busy - this role requires exceptional customer service and patience. In general, the questions our Representatives receive will be supporting medical professionals with password resets, creating accounts/access, and then transferring to help desk. This position is not technical in nature but candidates must have basic technical skills and the ability to troubleshoot if needed. This position will start as a simple role with the potential to be trained on different portions of the business. At the CCSQ Service Center our primary focus is the Customer Experience. We aim to serve the Medicare and healthcare communities as educators who provide world-class customer service. While receiving phone calls is our primary source of contact, we also support the community via email, chat, and web portal as well. Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved. Additional opportunities for cross-training into other lines of business would come at a later time. Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer's questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them. They may be understaffed, short on time, new to Medicare reporting and simply BUSY. Additional Skills & Qualifications High school diploma Call center experience - 1+ years Professional customer service experience - will be speaking with doctors, nurses, etc. Internet requirements: minimum of 50 -100 mg download; no satellite internet Technical acuity and ability to troubleshoot Must sit in IA, Maryland, NC, UT, AZ, or TX Customer first mentality Strong typing skills - 45 wpm - please include typing test with submittal Job Type & Location This is a Contract to Hire position based out of Des Moines, IA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.