New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Newton
Mar 15, 2026
Customer Service Representative - On-site (AdaptHealth) Location: Newton, IA Schedule: Rotating 12-hour shifts (7 AM-7 PM) + midweek shifts Expected Start Date: March 23, 2026 Experience Level: Entry Level About the Role AdaptHealth is seeking a dependable and detail-oriented Customer Service Representative (CSR) to join our on-site team in Newton, Iowa. This role plays a key part in supporting patients, processing orders, and helping coordinate services across multiple healthcare systems. Candidates must be comfortable working a rotating 12hour schedule, including every other weekend. Key Responsibilities * Answer inbound calls and emails promptly, meeting daily service and quality goals * Document all customer interactions according to standard operating procedures * Assist with questions regarding products, services, retail locations, or service line information * Process new orders and route calls to the correct internal teams * Review required documentation for completeness and accuracy * Accurately process, verify, and submit documentation and physician orders * Complete insurance verification, including eligibility, coverage, coinsurance, and deductibles * Obtain preauthorization from insurers when required * Navigate multiple EMR (Electronic Medical Record) systems to retrieve and enter documentation * Enter authorizations, expiration dates, and other details into patient records * Identify trends with insurance carriers and communicate them to leadership * Contact patients for missing documentation and provide alternative options to support the referral process Top Skills Needed * Customer service * Call center operations * Customer support * Ability to multitask in a fastpaced environment * Strong communication skills Qualifications Must Have: * 1+ year of call center or highvolume customer service experience * Proficiency with Microsoft Office Best Fit: * Experience in a healthcare role * Inbound call handling * CNA or nursing home experience * Familiarity with medical terminology Workplace Type 100% On-site - Newton, IA Candidates must be fully comfortable with long shifts and weekend rotations. Job Type & LocationThis is a Contract to Hire position based out of Newton, IA. Pay and BenefitsThe pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Newton,IA. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.