New

Bilingual Call Center Representative (Spanish/English)

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, Austin
Mar 15, 2026
Location: Austin, TX Type: ContracttoHire Schedule: Hybrid (2 days/month in office) Overview We are seeking a Bilingual Spanish/English Call Center Representative to support inbound patient calls and assist with health insurancerelated member services. This role is ideal for someone with strong customer service skills, healthcare call center experience, and the ability to work both remotely and onsite as needed. MustHave Qualifications * Bilingual in Spanish & English (Required) * Minimum 2 years of recent healthcare experience in a call center, customer service, or health insurance role * Experience answering inbound patient calls * Reliable highspeed internet for remote work * High School Diploma or GED Nice-to-Have Skills * Retail sales or customer support experience * Sales or enrollment background * Marketplace enrollment or managed care experience (plus) Responsibilities * Answer inbound member calls regarding PCP changes, ID card requests, portal access assistance, and demographic updates * Interpret customer accounts and provider data to resolve inquiries * Support members in the enrollment process using sales techniques * Document all interactions accurately in the system * Maintain and report issues with communication equipment * Meet quality and productivity metrics * Protect customer privacy and company information * Assist with additional tasks as needed to support team goals Work Environment & Schedule * Hybrid: Only 2 days per month in the office (Austin, TX) * Team of 13 representatives + 1 supervisor * Training is inoffice (typically a few days up to 2 weeks) * Must be able to work any 8hour shift between 6am-6pm (rotating schedule) * Weekend rotation: One team member works Sat or Sun (9am-12pm) * Breaks: Two 15minute breaks + one 1hour lunch Why This Role Matters You'll play a key role in supporting members with important healthcare needs, helping maintain workflow efficiency across calls and emails, and ensuring a positive member experience. Job Type & LocationThis is a Contract to Hire position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Austin,TX. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.