New

Service Desk Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Mar 15, 2026
Overview We are seeking a detail-oriented and customer-focused Service Desk Technician to join our IT support team. This role is responsible for providing front-line technical assistance, resolving end-user issues, and delivering a positive support experience. The ideal candidate is proactive, organized, and committed to high-quality service. Key Responsibilities End User Support & Issue Resolution * Field incoming service desk incidents and requests with professionalism, courtesy, and adherence to established SLAs. * Provide timely first-level troubleshooting for hardware, software, operating systems, and various application packages. * Document all relevant end-user information and conduct post-resolution followups to confirm successful issue resolution and overall satisfaction. Incident Management & Escalation * Record, track, and document the entire incident lifecycle, including diagnostics, decisions made, and actions taken. * Prioritize, schedule, and escalate issues as needed to senior technicians or Technology Services Specialists. * Evaluate resolutions, test fixes, and identify opportunities to prevent recurring issues. * Alert management to emerging trends or recurring patterns that require attention. Knowledge & Tools * Learn and maintain up-to-date knowledge of supported hardware, software, and related tools within the organization. * Access resources such as software updates, drivers, knowledge bases, and FAQs to assist in troubleshooting. * Create and maintain internal and end-user knowledge documents to improve support efficiency. Additional Duties * Assist with software releases, updates, and deployments in alignment with change management best practices. * Support a variety of service desk operational tasks as assigned. * Perform other related duties as required. Qualifications * Previous experience in a service desk, help desk, or technical support role preferred. * Strong troubleshooting and problemsolving skills. * Excellent communication and customer service skills. * Ability to manage multiple tasks in a fast-paced environment. * Familiarity with service ticketing systems and ITIL-aligned workflows is a plus. Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Austin,TX. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.