Receptionist (Part-time)

Department: School of Professional Studies
Salary/Grade: NEX/6

Job Summary:

The responsibilities of this position include receptionist duties such as answering the phone, greeting customers, assisting students and faculty with basic questions, scheduling advising appointments, and other general administrative office duties. The position is also responsible for opening and closing the office on designated days.

This position will serve as the primary point of contact for visitors and callers to the SPS Evanston office and Summer Session during office hours.

Please note: Part-time position - total of 19 hours per week, spread across 3 days per week. (May be asked to work additional day-time hours during peak periods (leading up to start of programs.)

Target hiring range for this position will be between $17.00 - $18.00 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Specific Responsibilities:

Manage phone and foot traffic at SCS Evanston Office

• Opens and closes SPS Evanston office Monday through Friday, as designated
• Greets visitors to SPS office
• Answers incoming calls to SPS main line
• Answers basic program and logistical questions
• Directs caller/person to relevant resource when required
• Resolves customer issues, or escalates when necessary
• Maintains voice and email boxes for the SPS Front Desk and Summer Session programs
• Provides clerical support to all SPS departments.
• Assists with preparation of all materials for Summer Session.
• Provides support to SPS Graduate Programs, specifically by assisting with mail, data entry, and other clerical items.
• Serves as Section 2 processor for E-Verify for the SPS Evanston office
• Proctors exams
• Maintains inventory and orders supplies
• Coordinates travel utilizing Egencia and other University partners.
• Maintains schedule for class/conference rooms, scheduling A/V equipment when necessary
• Distributes office mail; arranges for messenger delivery and maintains messenger record log.
• Orders and keeps inventory of office/kitchen supplies

Marketing

• Answers basic questions from prospective students and routes them to appropriate SPS program.
• Cross-sells SPS programs
• Maintain inventory of marketing items
• Logs and updates spreadsheet of marketing inventory
• Coordinates with SPS Chicago office for delivery and restocking of items

Schedule Advising Appointments

• Schedules advising appointments for current and prospective students

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• High school diploma

• Experience as a receptionist or customer service rep.

Minimum Competencies: (Skills, knowledge, and abilities.)

• COMP - Computer Proficiency - Successfully uses multiple software programs independently. Software may include Microsoft Office, applications such as PowerPoint Word, Excel, and Access, email, web browsers, and Peoplesoft.

• COW - Communication-Oral and Written - Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters and proposals while using appropriate vocabulary and grammar.

• CUF - Customer Focus - Regularly monitors customer satisfaction; provides suggestions to improve quality and value to the customer.

• ORG - Organization - Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and or resources

• PRS - Problem Solving - Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.

Preferred Qualifications:

• Associate's degree

• Experience in academic setting, working with students and faculty.

Preferred Competencies: (Skills, knowledge, and abilities)

• CUF - Customer Focus - Regularly monitors customer satisfaction; provides suggestions to improve quality and value to the customer.

• DATA - Data Entry - Possesses basic data skills.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.