Digital Product Manager

Your Job

Georgia-Pacific (GP) is offering an exciting opportunity for a Digital Product Manager to join our Building Products Customer Experience team. This role supports salesforce customer relationship management platform as well as GP Toolbox, our customer self-service portal with responsibility spanning strategy, delivery, and sustainment. The Product Manager will work closely with business partners and technology teams to drive measurable improvements in customer experience and operational efficiency.

What You Will Do

• End-to-end responsibility for designated customer-facing platforms and capabilities (e.g., salesforce CRM systems, customer portals, self-service tools, platform integrations).
• Define and maintain product vision and roadmap aligned with customer experience priorities, go-to-market strategy, and company business goals
• Establish and monitor key success metrics to gauge platform performance
• Lead requirements definition, sprint planning, and release management in close partnership with business stakeholders and IT teams
• Drive cross-functional alignment across sales, marketing, and IT capabilities to ensure platform changes deliver business outcomes through platform performance and adoption
• Own delivery timeline (new functionality and issue resolution) and proactively bring forward risks that may put timelines and deliverables in jeopardy
• Ensure that all product decisions are aligned with the desired customer experience and business outcomes.
• Lead and develop a team of Product Owners and Business Analysts to deliver business value
• Ensure team focuses on consistent messaging, timely follow-up and a customer focused mindset to deliver successful implementations of impactful features and functionalities.
• Cultivate partnerships and trusted relationships with key stakeholders (internal and external) and collaborators, obtaining in-depth knowledge of business processes and priorities to ensure everyone is working toward a shared vision and outcomes.
• Drive effective prioritization and evaluation of trade-offs, focused on delivering value and meeting business objectives.
• Hold oneself and others accountable for achieving results and demonstrating behaviors consistent with organizational values.
• Maintain proactive and transparent communication with stakeholders and senior leadership, consistently reporting on progress, risks, and value delivered through the owned platforms.
• Partner with sales and marketing teams on communication strategies for Salesforce and GP Toolbox customer portal users.

Who You Are (Basic Qualifications)

• Bachelor's degree in business administration, computer science, related field, or equivalent work experience
• Experience owning a digital product or platform endtoend, ideally supporting customerfacing or internal CX capabilities
• Strong ability to translate customer and business needs into clear product requirements and priorities
• Proven experience working in crossfunctional, environments
• Excellent communication, stakeholder management, and facilitation skills

What Will Put You Ahead

• Experience working closely with commercial teams (sales, marketing, and salesforce effectiveness/enablement)
• Experience with CRM platforms, customer portals, or enterprise customer experience tools
• Background in Agile or iterative delivery environments
• Experience defining and managing CX or product performance metrics
• Experience leading teams and developing talent
• Proven ability to influence senior stakeholders and navigate ambiguity
• Project management experience

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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