New

CRM Delivery Lead

Ericsson
paid time off, sick time, 401(k)
United States, Texas, Plano
Mar 28, 2026
Grow with us! This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in either Boise, Idaho or Plano, Texas and relocation is not offered for this position. Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position. About Ericsson Enterprise Wireless Solutions Ericsson has a vision to lead in the emerging Enterprise 5G networking and security markets and establish 5G as a communication platform via global network APIs.Business Area Enterprise Wireless Solutions (BEWS) plays a fundamental role in achieving this goal by building a differentiated enterprise networking and security product portfolio and by scaling a global multi-channel go-to-market. Leveraging Ericsson's proven leadership in cellular, our long-term goal is to become the default choice and trusted partner for any organization's wireless network infrastructure - with cellular as the entry point and zero trust security as a norm. About this opportunity Join our Ericsson Enterprise Wireless Solutions CRM and Salesforce Platform team as the CRM Delivery Lead. In this role, you will lead the end-to-end delivery of solutions based on the Ericsson Enterprise Wireless Solutions Salesforce-based CRM platform (e.g., Sales Cloud, Service Cloud, Experience Cloud, CPQ), ensuring timely business outcomes, platform reliability, and continuous process improvement across releases. This role will report to the Director, CRM and Salesforce Solutions What you will do: Own platform delivery activities, adhere to the roadmap, release plan and priorities established by the Director, CRM and Salesforce Solutions; ensure on-time, on-quality releases. Drive Agile/SAFe ceremonies; measure and improve flow (lead time, cycle time, throughput). Enforce platform operating model (DevOps, CI/CD, environments, branching, test automation); and SDLC controls. Manage incidents, problems, changes, and releases; meet SLAs; drive root-cause and corrective actions. Coordinate delivery partners and vendors; oversee delivery performance, and SLAs; escalate and remediate risks/issues. Ensure compliance (SOX, GDPR/Privacy, ISO 27001-aligned policies), auditability, segregation of duties, and configuration/metadata governance. Maintain delivery activity KPIs and dashboards; communicate status and impacts; run quarterly/annual retrospectives and value reviews. Drive onshore & offshore delivery team(s) to identify & execute efficiencies, foster collaboration, empower learning, and continuously strive to improve productivity & communication behaviors. Prepare work for prioritization forums / governance meetings. Maintain transparency of backlog, priorities, and delivery timelines. The skills you bring: Salesforce Platform knowledge and certifications: Hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud; familiarity with CPQ/Revenue, flows, permissions, sandboxes. Salesforce certifications in one or more of the components and disciplines. Hands on experience with Salesforce related DevOps tools (Copado, Gearset, or equivalent), CI/CD pipelines, test automation, environment strategy is preferred. Experience managing Salesforce backlogs and Agile delivery. Experience managing offshore delivery teams. Delivery & Process: Demonstrable experience with incident, problem, change, and release management; vendor performance and governance. Agile/SAFe delivery and metrics; delivery execution planning. Security & Compliance: ITGC and SOX controls, audit readiness; GDPR and privacy-by-design; risk management and mitigations. Leadership & Stakeholders: Skilled at facilitating discussions and aligning diverse stakeholders. Ability to navigate competing priorities and drive alignment. Ability to manage multiple workstreams and shifting priorities. Detail-oriented while maintaining a big-picture delivery perspective. Work in cross-functional projects. Demonstrate clear communication and change leadership. Excellent verbal and written communication skills. Strong collaborative approach and ability to foster productive team dynamics. Encourages open communication and continuous improvement. Promotes a solutions-oriented culture. Education: Bachelor's degree in a relevant field, or equivalent work experience. Master's degree is a plus. Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Hybrid: Boise, Idaho or Plano, Texas Job details: IT Project Manager Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan:Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage. Your Financial Security We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.