New

Member Services Representative

TEKsystems
$37,440.00 - $47,840.00 / yr
401(k)
United States, Michigan, Plymouth
Mar 30, 2026
About the Role We are seeking a Member Services Representative / Loan Assistant to join a member-focused financial institution with a strong community presence and a family-oriented culture. This role is ideal for someone who thrives in a fast-paced, service-driven environment and takes pride in delivering outstanding member experiences. You'll support members with everyday banking needs while also providing administrative and clerical assistance to the Loan Processing team. This position is highly hands-on, with leaders who are actively involved in training and development. Key Responsibilities * Open, close, and maintain member accounts * Assist members with a wide range of financial products and services * Open and maintain Individual Retirement Accounts (IRAs) * Support members with legal accounts (e.g., guardianship, power of attorney) * Respond to member inquiries via phone, email, and online channels * Process transactions such as wire transfers, stop payments, address changes, travel notices, and check orders * Set up debit cards and assist with online/home banking * Handle account inquiries and assist with fraud-related issues * Provide administrative and clerical support to the Loan Processing Department * Prepare and send loan packages as requested * Maintain accurate filing systems and retrieve documentation as needed * Generate and update interest rate sheets in the system * Communicate with members and internal partners in the absence of a Loan Officer * Perform other related duties as assigned Experience with DNA/Fiserv systems is preferred but not required. Required Qualifications * Friendly, welcoming, and approachable demeanor * Clear, articulate communication skills * Experience opening and closing customer/member accounts * Willingness to answer phones promptly and assist with challenging situations * Strong customer service mindset-greets members immediately and professionally * Proactive attitude: someone who "runs toward the fire, not away from it" * Strong work ethic with a "you're not going to outwork me" mentality * Team-oriented, accountable, and dependable Nice-to-Have Qualifications * Banking or credit union experience * Familiarity with DNA banking software * Experience with death claims, guardianships, conservatorships, or POA accounts * Fraud resolution experience * Sports or competitive background (valued for teamwork and drive) Training & Onboarding * On-site orientation at your assigned branch * Initial days focused on paperwork and shadowing * Progressive, hands-on training based on learning pace * Manager-led coaching and guidance * Access to an internal online training platform with strong emphasis on compliance and regulations Benefits & Perks * Excellent benefits package with very low out-of-pocket costs * 13 paid federal holidays * 401(k) with 2% company match * 10% employer money purchase contribution to retirement * Annual performance reviews plus a 90-day check-in * Proactive leadership and open communication culture Work Environment & Culture * Family-oriented, supportive team environment * Leaders who are hands-on, approachable, and invested in your success * Strong emphasis on customer service and accountability * "See something, say something" mentality * Dress code and atmosphere aligned with professionalism and approachability Job Type & LocationThis is a Permanent position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $37440.00 - $47840.00/yr. Benefit need to be updated. Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Apr 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.