Responsible for overseeing daily food service operations, including staff management, service delivery, and financial performance.
Ensures high-quality food, excellent customer satisfaction, and full compliance with safety and sanitation standards while driving operational efficiency and profitability.
Key Responsibilities
- Recruit, train, supervise, and schedule food service staff to ensure proper coverage and performance
- Manage day-to-day operations, including food preparation, service, inventory, and facility maintenance
- Collaborate with culinary teams to develop menus aligned with customer needs and dietary requirements
- Monitor food quality, presentation, and service standards to ensure consistency and excellence
- Develop and manage budgets, control costs, and analyze financial performance to maximize profitability
- Oversee inventory management, ordering, and vendor relationships
- Ensure accurate cash handling and transaction processes
- Maintain cleanliness and sanitation across all food service areas
- Ensure compliance with health, safety, and food handling regulations
- Coordinate with cross-functional teams to support seamless operations and communication
Knowledge, Skills, and Abilities
- Strong leadership and team management skills with the ability to coach and motivate staff
- Knowledge of food safety, sanitation, and regulatory standards
- Understanding of budgeting, cost control, and inventory management
- Ability to monitor and maintain food quality and service standards
- Excellent customer service and interpersonal skills
- Effective communication skills across all levels of staff and customers
- Knowledge of food preparation techniques and kitchen operations
- High School Diploma required
- Trade/Technical/Vocational Diploma in Foodservice Management required
- Bachelor's Degree in Hospitality or Hotel Management preferred
- 5-7 years of food service industry experience required
- 2-3 years of management experience required
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%)
- Carrying Occasionally (3-33%)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Minimum Base Salary $70,990.40
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
$70,990.40 - $103,230.40
Jun 28, 2026