Afternoon Tea Server

The Omni Homestead Resort & Spa

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

* Knowledge of the dining room.

* Must have full familiarity with menus and beverage offerings.

* Greet guests when entering the restaurant with a pleasant smile and superior customer service.

* Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

* Record transaction in MICROS system at time of order and adhere to cash handling standards.

* Check in with guests to ensure satisfaction with each food course and/or beverage.

* Present accurate check to guest and process payment.

* Maintain cleanliness of work areas throughout the day.

* Process station set-up and break-down and complete all other side work duties as assigned.

* Ensure tables are set up properly, including polishing and cleaning glasses.

* Service to guests according to Omni Moments of Service Standards.

* Be pleasant, smile and greet all guests, using surnames when obtained.

* Clean, clear and reset service areas.

* Protect the hotel from liability with regard to over serving guests.

* Perform any other duties as assigned by the restaurant manager.

Qualifications:

* Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

* Must have unexpired Food Handlers and Tips - or obtain upon hire.

* Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.

* Previous cash handling experience preferred.

* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

* Ability to accurately and efficiently input information into MICROS.

* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

* Ability to work cohesively with co-workers both within and outside of your department.

* Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

* Excellent customer service, service recovery and problem-solving skills.

* Must be able to work a variety of shifts, including weekends and holidays.

* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

* Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.

* Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.