Manager, Implementation and Integration

Manager, Implementation and Integration - Atlanta (Hybrid)

Are you looking for an opportunity to have a significant impact on key strategies that will drive corporate growth across the globe? Are you able to lead and inspire diverse teams to deliver key initiatives? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Manager, Implementation and Integration.

Western Union powers your pursuit.

In this pivotal role, you will lead delivery of complex Consumer to Business (C2B) initiatives across sales, product, engineering, operations, compliance, and external partners. This role requires a strong understanding of payment systems, particularly bill pay architectures, settlement flows, and API integrations paired with disciplined project leadership. This person will own end to end execution, ensuring on time delivery, technical alignment, and operational readiness for launches.

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. Applicants must be based in Atlanta or willing to relocate to Atlanta to work from the Atlanta office a minimum of three days a week. Western Union will not assist with relocation costs for this position.

Role Responsibilities

• Lead end to end project management for all C2B implementations, integrations, and biller modifications, overseeing all phases from project initiation through post launch stabilization.
• Create, maintain, and deliver detailed project plans, timelines, and status reporting, ensuring alignment with business goals, regulatory requirements, and client expectations.
• Coordinate effectively with client project teams, Western Union IT, Operations, and cross-functional stakeholders to ensure timely delivery of all project milestones and deliverables.
• Own the creation, validation, and approval of end-to-end technical requirements, ensuring all integrations, dependencies, edge cases, and operational impacts are fully defined, and ready for Engineering intake.
• Serve as the central point of communication, ensuring accurate and timely information flows between sales, support, operations, technical teams, and clients.
• Maintain clear and complete documentation of implementation activities, decisions, and risks within the appropriate internal systems.
• Establish and maintain strong working relationships with clients at the appropriate operational and technical levels to ensure solutions meet their needs and expectations.
• Act as the primary technical partner to Sales during preimplementation and solutioning phases, leading technical discovery sessions, validating feasibility, defining integration approaches, and translating client needs into clear, executable technical requirements. Ensure client expectations are clearly set, tracked, and managed throughout the implementation lifecycle.
• Coordinate user testing and implementation of the product or services requested by client.
• Oversee implementation, configuration, and deployment of services or products requested by clients.
• Validate that solutions meet operational, technical, compliance, and performance requirements prior to production release.
• Identify, track, and manage project risks, dependencies, and issues; facilitate mitigation strategies and escalate as appropriate.
• Manage changes to project scope, timelines, and resources in a controlled manner, ensuring stakeholder alignment.
• Conduct thorough handoffs to Operations and relevant support teams after project completion, including delivery of documentation, known issues, and long-term client support needs.
• Support initial post launch monitoring to ensure a smooth transition and early detection of operational concerns.
• Collaborate with internal teams (product, engineering, operations, compliance) to identify opportunities for process improvements, automation, or enhancements in the implementation workflow.
• Contribute to internal knowledge bases, best practices, and playbooks for C2B implementations and biller onboarding.

Role Requirements

• Bachelor's Degree, plus 5-7 years progressive experience in project or program management within financial services, fintech, or payments.
• Accepted Certifications:
  • PMP or Prince2
  • CSM/CSPO or other agile certifications
  • Payments related certifications (Nacha, AAP, NCP, etc.) are a plus.
• Demonstrated background managing API driven and platform integrated payment products (bill pay, real time payments, ACH, RTP, card-based payments, etc.).
• Experience working in agile environments (Scrum or Kanban) with developers, architects, QA, operations, and business teams.
• Prior ownership of end-to-end technical delivery (requirements, design, development, testing, deployment, support).
• Experience working with vendors, processors, banks, and/or external biller networks (e.g., Fiserv, MasterCard, Nacha, PayNearMe, etc.) preferred.
• Excellent verbal and written communication skills. Exemplary attention to detail, and solid judgement/ critical thinking are required. You're able to maintain long-standing relationships with our clients.
• Experience authoring engineering-ready requirements for APIs/Integrations
• Experience as a team leader or having personal leadership skills is mandatory.
• Work comfortably in a highly complex environment.
• Experience Leading Technical discovery workshops.
• Spanish is a plus.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive agreat compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $103,000.00 - 137,000.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Paid Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.