PCH Training Specialist

Summary

Job Description:

The PCH Training Specialist is responsible for facilitating new employee and ongoing staff training on EpicAmbulatory, registration/scheduling applications and operational processes. The Trainer should have a thoroughunderstanding of the relevant Epic applications, third-party systems, and both patient access and call centeroperational workflows. Responsibility includes coordinating with the Epic Ambulatory, Technology, BHMG Trainingand Support teams and the Manager(s) of the PCH scheduling team(s). The Trainer must also successfully completethe Epic Credentialed Trainer program. The trainer is also responsible for creating tip sheets and identifying trainingopportunities. Accessibility outside normal business hours, including the ability to facilitate and/or participate inearly morning and evening meetings as needed.

The following is intended to describe the general nature and level of work being performed by individualsassigned to this job by listing the major components for this position (i.e., key responsibilities and essentialduties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and aresubject to change sometimes. Additionally, other duties may be assigned at the discretion of leadership tomeet business, customer, and/or patient needs.

* Develops training materials for ongoing employee education related to Epic Ambulatoryapplications (e.g., Cadence, MyChart) and operational processes related to call center,patient access, and financial clearance workflows.
* Designs and creates reference materials (e.g., handouts, job aids, workflow guides) for newand existing employees on operational processes and Epic ambulatory applications.
* Works with PCH leadership and/or other Baptist trainers to develop written procedures andtraining materials to guide, clarify and support the staff in their individual roles.
* Identifies ongoing training needs for new and existing employees.
* Delivers training courses to new and existing employees via an in-person classroom settingand/or Teams, provides on-the-job training and performs validation testing.
* Plays an active role in understanding business and system optimization initiatives.
* Organizes new staff orientation and ongoing training for staff.
* Teaches staff to effectively prioritize, manage time, make good decisions, conduct proactivefollow-up and document clearly, concisely, and completely.
* Leads and supports employees to accomplish all job objectives, inspire confidence andmotivation.
* Observes staff to identify skill deficiencies, process problems and procedural
misunderstandings.
* Captures themes and develops targeted education to address these improvement areas.Works with BHMG Practice Managers to capture feedback and understand applicablegrowth areas from the practice-perspective for the PCH scheduling-based team.
* Evaluate individuals and PCH overall performance to ensure training is meeting businessneeds and improving patient access

Work Experience

Education