New

IT Support Specialist - Ophthalmology & Visual Sciences

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
May 07, 2026
IT Support Specialist - Ophthalmology & Visual Sciences IT Support Specialist - Ophthalmology & Visual Sciences Hiring Department: Ophthalmology & Visual Sciences Location: Chicago, IL USA Requisition ID: 1041129 FTE: 1 Work Schedule: Monday -Friday / 8:30AM-5:00PM Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: 05/09/2026 Salary Range (commensurate with experience): $64,000.00 - 75,000.00 / Annual Salary About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Position Summary The Information Technology Technical Associate - IT Support Services 1 (IT Support Specialist) provides network and computer support for the Department of Ophthalmology & Visual Sciences, including its satellite offices. This role manages and maintains the department's network infrastructure, including data and voice connections, cabling, wireless access, remote connectivity, and hardware configuration. The IT Support Specialist also provides daily technical support to faculty and staff. Responsibilities include purchasing and installing computer hardware, installing and maintaining operating systems and applications, configuring printers, performing system upgrades, removing viruses, and assisting users with general IT issues. This position maintains the department's accounting server running Priority Software. The IT Support Specialist also serves as the department's primary Unit Security Contact (USC), ensuring users have appropriate access to Banner. Duties & Responsibilities: Infrastructure & Systems Management Manage and maintain departmental servers and Network Attached Storage (NAS) devices. Oversee system performance, backups, updates, and data integrity. Maintain static IP address assignments and related network configuration tools. Manage and support remote access solutions, including virtual private network (VPN) configuration and access control. Administer Ophthalmology's VPN group membership and permissions. Desktop & End-User Support Provide Desktop support for faculty, staff, and research personnel. Install, configure, and maintain desktop and laptop systems (Windows and/or macOS). Deploy and support software applications required for research and administrative operations. Troubleshoot hardware, network connectivity, and peripheral issues. Support remote users with secure access and troubleshooting. Coordinate onboarding and offboarding IT setup (equipment purchasing, provisioning, & access configuration). Provide support for printers, scanners, and other networked devices. Unit Security Contact (USC) Serve as the primary Unit Security Contact (USC) for Banner and other enterprise systems. Manage and review Banner access requests in compliance with university IT security policies. Ensure adherence to institutional cybersecurity standards. Monitor user access rights and implement corrective actions when necessary. Active Directory & Access Control Manage Active Directory accounts and group policies. Control and monitor file permissions for shared drives and secure folders. Provision and deprovision user accounts in accordance with university policies. Maintain shared calendars for research and administrative teams. Manage shared departmental email accounts (e.g., TS accounts). Serve as Listserv Administrator for departmental distribution groups. Oversee PbUpdate processes. User Support & Technical Services Provide advanced troubleshooting for network connectivity and access issues. Support faculty, staff, and research personnel with secure access to departmental systems. Submit IT Service Desk tickets, Access Request Forms (ARF), & Learning Management System (LMS) as needed to support departmental operations. Maintain documentation of system configurations and procedures. Oversee Department's telecommunication. Assist with IT planning and infrastructure improvements. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: Bachelor Degree within Computer Science or closely related field of study Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/19766?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-b5f055718a6c8f41b8b2eeab58887146