Senior SBA Relationship Manager

Location:

Job Summary
Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of COIs and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing.

Essential Functions

• Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking products services as well as knowledge of competitors and competitive products.
• Prospects for opportunities and impacts district referral pipeline via established internal and external COIs; actively participates in Community organizations to source business development opportunities and demonstrate Key's commitment to the local community.
• Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.
• Meets and exceeds individual sales goals while contributing to the overall sales success of the team.
• Maintains a current comprehensive understanding of client's needs, based on the review and analysis of personal and business financial data and clearly understands what differentiates KeyBank in the marketplace.
• Partners with the credit campus to facilitate the underwriting process and credit approval.
• Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.
• Maintains ongoing contact with clients and offers the full bank to help support client growth initiatives.
• Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's degree in business or related field (preferred)

• OR equivalent experience (required)

Work Experience

• A minimum of 5 years of SBA lending experience with demonstrated success in managing client relationships, achieving sales goals and building referral sources. (preferred)

Skills

• Deep expertise in SBA products (7(a), 504, Express) and lending procedures, including underwriting, documentation, and compliance.
• Understanding of business banking products and services to support clients with $3-10M in annual sales, including deposit accounts, credit solutions, and treasury services.
• Proven ability to meet and exceed sales goals in a high-volume, fast-paced environment through effective client engagement and closing strategies.
• Tailoring financial solutions to meet specific client needs, using consultative techniques to drive value and long-term relationships.
• Sourcing new business through centers of influence (COIs), community engagement, and internal referrals to build a strong pipeline.
• Aligning banking solutions with client goals through thoughtful planning, needs analysis, and competitive positioning.
• Maintaining and growing client relationships through regular contact, cross-selling, and proactive service.
• Building trust and loyalty through personalized service, responsiveness, and a deep understanding of client needs.
• Understanding business operations, financial drivers, and market dynamics to position banking solutions effectively.
• Making sound, timely decisions based on client needs, business priorities, and risk considerations.
• Identifying and resolving client and operational challenges efficiently using analytical and creative approaches.
• Ensuring compliance with regulatory standards and internal policies, while maintaining responsible lending practices throughout the client lifecycle.
• Structuring and managing loans for commercial entities, including credit analysis, risk assessment, and documentation.
• Familiarity with banking regulations, market trends, and competitive offerings relevant to small business clients.
• Communicating effectively in client meetings, team settings, and community engagements to influence and inform.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (Sales)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.