Program Manager, Housing Stability and Linkage

Role: Program Manager, Housing Stability and Linkage

Reports to: Assistant Director, Housing Stability and Linkage

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 3

Summary:

The Program Manager for the Housing Stability and Linkage Team is responsible for the oversight, implementation, and continuous improvement of a high-impact program, Renter Aid, designed to prevent homelessness and promote housing stability for renters across Los Angeles County. This role leads a multi-disciplinary team providing triage, assessment, resource navigation, and linkage to financial assistance and supportive services.

The Program Manager ensures program compliance with funder requirements, and alignments with LACAHSA's mission to expand equitable access to housing resources. The position requires a strong leader who can balance strategic oversight with day-to-day operations, foster staff development, and build partnerships across systems of care.

Essential Duties and Responsibilities:

• Lead the planning, implementation, and ongoing management of the Housing Stability and Linkage component of the LACAHSA-funded Renter Aid program.
• Provide oversight to a team of Housing Stability Linkage Team Case Managers, ensuring end-to-end service delivery is provided to program applicants within a timely manner and in accordance with the scope of services.
• Monitor program performance using data-driven approaches; implement continuous quality improvement strategies.
• Provide supervisorial support and oversight, and quality assurance for staff related to caseloads, scheduling, data integrity and contract goals or program changes.
• Ensure staff are trained and using the assessment and prioritization tool in a timely manner to assess housing barriers of Renter Aid applications who are unstably housing and at-risk of homelessness to determine housing and service needs.
• Ensure that Case Management staff are Developing a housing stabilization plan for each participant, in accordance with the statement of work.
• Support the completion of a prioritization tool with each participant/household to determine vulnerability and risk level, and determine eligibility and appropriate level of assistance based on each unique applicant situation
• Provide ongoing monitoring of program spending and budget.
• Communicate team needs, and update and maintain the tracking of reports as requested by supervisor to ensure project deliverables are being met.
• Use progressive assistance lens when reviewing and monitoring financial requests for the program to ensure that requests are in alignment with scope of services as outlined by our funders and that each request appropriately meets the needs of program clients.
• Stay informed on the Scope of Required Services (SRS) as outlined by our funders.
• Collaborate and network with funders, and ISM partners, to improve program partnerships and coordination.
• Collaborate with Central Fiscal Agent and Legal Assistance providers to submit both financial assistance requests and legal referrals in a timely manner to prevent further jeopardization of housing status.
• Work in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Refer to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Document all services identified and provided, referrals made, and participant feedback.
• Support staff around advocating for and actively assists individuals in obtaining services (e.g. benefits, mental health, substance abuse, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
• Ensure data is being entered and tracked in a timely and accurate manner into HMIS, or electronic database selected by funders.
• Keep data, charts, and productivity trackers up to date.
• Monitoring and reporting on program outcomes and working in conjunction with fiscal agent to track program spending targets
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Ensure OSHA reports on completed on a monthly basis.
• Ensure that staff complete all required trainings and are in compliance with contract training obligations.
• Other duties as assigned

Qualifications:

• Bachelor's degree OR High School Diploma/GED/Equivalent AND minimum of two (2) years of case management experience in social services or similar field
• One (1) year management/supervisory experience in social services or similar field
• Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Preferred Qualifications:

• Bilingual Spanish preferred

Job Description Work Environment: