Phlebotomy Team Lead- Outpatient

Education
High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Phlebotomy Technician [National Certification] - Generic - HR Only required

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience
Experience in phlebotomy 3-5 years required

Knowledge, Skills and Abilities
- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
- Ensures smooth daily operations.
- Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
- Must be highly organized, efficient, and able to work independently.
- Requires human relations skills to influence and motivate others.
- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
- Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
- Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor.
- Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence.
- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.