New 
Student Services Specialist (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 May 14, 2026 | |
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Student Services Specialist (Specially Funded) Job ID: 322553 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday - Friday, 40 hours varied; some evenings and weekends may be required Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Provides retention and student support as part of the newly developed Retention and Student Success team. The Retention Coach will provide assistance to current undecided and non-program seeking student caseload and provide support to the Academic Advising Division as needed. This position will help students maximize their academic learning, make informed academic decisions based on life and career goals, and guide students towards successful completion of their chosen academic path. The Retention Coach fosters student understanding of college policies and provides support services such as academic coaching and planning that ensures academic success, retention, and persistence. The ideal candidate for this position will have a strong command of both English and Spanish. Essential Functions 50% - Provides academic coaching and planning, career coaching, student involvement and academic engagement while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic goal completion. Manages a student caseload and track progress from enrollment to completion. This includes effectively communicating from the beginning of the term for which the individual applied to graduation. Maintains accurate knowledge of coursework and degree programs while working with students to develop an individualized pathway to reach their academic goals. 30% - Compiles data on student services, activities, and academic progress. Develops and maintains accurate, organized, and detailed student records to produce reports that inform retention tactics and strategies paying special attention to program objectives that lead to persistence and graduation. 10% - Engages in creative solutions to student retention issues and takes initiatives with team members to implement solutions. 10% - Performs duties related to the Admissions, Records, and Registration office and other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. One year of full-time relevant MCCCD experience during the previous two years B. Two years of experience in student services within a higher education or adult education environment strongly preferred or similar experience in customer service/public relations C. Proficiency in speaking and writing in Spanish D. Three (3) or more years' experience with strong and demonstrated success in customer service, relationship management or sales consultation via phone, email and in person in a high-volume setting E. Experience working with confidential records F. Experience with computers which could include Microsoft Office, Student Information Systems and/or Google Suite G. Experience in coaching, advising, and/or mentoring students or other learners H. Effective written communications skills (as evidenced by application materials) Special Working Conditions Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled First Review April 27, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322553&PostingSeq=1 jeid-b91b52c8db372444bdd6e623ea63c712 | |