New

Shared Service Associate - Tier 2

TEKsystems
$24.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Owings Mills
May 14, 2026
The Shared Services II role provides Tier 2 support to internal users across the organization. This position is responsible for diagnosing and resolving hardware and software issues, as well as configuring, maintaining, and supporting enduser technology such as laptops and mobile devices. Working collaboratively with other IT team members, this role supports both business and IT users and is expected to perform assigned duties independently with minimal supervision. Knowledge and Competencies Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to clearly communicate technical concepts to technical and non-technical people Ability to multi-task in a fast-paced environment Additional Skills & Qualifications* BA/BS in Information Systems or related field preferred 2-4 years technical work experience, progressively advancing from entry level to advanced tier support Technical certifications preferred (CompTIA A+/Net+, ITIL V4) Experience with MacOS Knowledge of ITSM platform, ServiceNow preferred Knowledge of Microsoft Intune Scripting, Packaging and Deployment knowledge for applications and operating system changes Job Type & Location* This is a Contract position based out of Owings Mills, MD. Pay and BenefitsThe pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Owings Mills,MD. Application DeadlineThis position is anticipated to close on May 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.