Risk/GRC Business Technology Manager

Location:

Job Summary
The Business Technology Manager utilizes technical experience, business acumen, delivery and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology applications meeting the technology and operational objectives of a line of business or function.

Essential Functions

• Lead, develop, and administratively support the team members that comprise the following teams:
  • GRC Development,
  • GRC Support,
  • and GRC Administration.
• Actively manage the relationships with approximately 25 business program owners from across:
  • Risk (Innovation, RCSA, Enterprise, Compliance, Model, Enterprise Change, Exam Mgmt, REA, Reg Change, others),
  • BRC (BRC, TPM, IT ARCA),
  • Internal Audit and Credit Risk Review,
  • Enterprise Client Relations,
  • SOX - Financial Crimes Governance
  • CIS (Variance and Vulnerability)
  • Third Party Security
  • And other teams.
• Manage the intake process for all requests for new application builds and existing application enhancements for approximately 175 Archer production applications, collectively known as "GRC."
• Manage the infrastructure according to IT Standards to performance within acceptable ranges (known as Well-Managed), including Vulnerabilities, Variances, patches, upgrades, interfaces, etc.
• Perform monthly status and stakeholder engagement sessions.
• Support senior management in the annual planning for Technology Initiative Portfolio (TIP) budget and business cases.

Serve as the TPM Engagement Manager for the Archer platform.
Work Experience

• 5+ years of relevant experience (required)

Skills

• Extensive experience with consulting on development and delivery of new or enhanced business applications.
• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Extensive experience with marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization.
• Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Extensive experience with effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Extensive experience with the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization.
• Extensive experience with quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Extensive experience with delivering new or enhanced fee-based software products.
• Extensive experience with the ability to utilize a variety of specific tools and toolkits for the development and support of applications.
• Extensive experience with the ability to define, implement make changes to, and support a production application.
• Working knowledge of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Working knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Working knowledge of effective team building techniques and ability to form and manage effective teams.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.