Strategic Delivery Manager

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Strategic Delivery Manager (SDM) will lead business initiatives from strategy through execution, ensuring that cross functional initiatives deliver measurable business value. The SDM will oversee multiple initiatives, projects, and workstreams simultaneously.

This role will: 1. Plan and execute, projects, acquisitions, and other prioritized initiatives, from vision, scope, dependencies, quality--through delivery. 2. Lead cross functional teams, fostering collaboration and accountability across diverse teams. Identify risks, issues, and dependencies early. Partner closely with executive sponsors and senior leaders. 3. Identify key performance indicators (KPIs) to measure effectiveness. Ensure delivery metrics support both short term execution and long term strategic goals.

Ancillary Duties: In this role, the SDM will also conduct research, prepare presentations for leadership teams, write communications, and occasionally complete ad hoc requests as directed by senior leadership.

used as default.

Education, Training, Experience, and Skill Requirements:

Education: Bachelor's degree

Experience: 5-10 years+ in project management, product management, or consulting. All applicants must be 18 years of age or older.

Requirements: Expertise in project lifecycle and methodologies, including vision development, management of risks and issues, and stakeholder management. Strong organization, leadership, and communication skills, with the ability to lead teams at all levels of the organization. Knowledge of AI technologies and project management platforms preferred. Demonstrated contributions to process improvement, innovation, or other level-up initiatives

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.