Phoenix/Las Vegas Client Service Manager - Water, Wastewater

BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services.

As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations. You will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

We offer flexible, hybrid work arrangements from our offices in Phoenix and Las Vegas. Remote arrangements at other locations in the state will also be considered. Join us and make a significant impact while growing your career in a thriving market!

The Arizona/Nevada market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding client service and achieving positive outcomes for both the environment and our clients.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.

• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.

• Secure and deliver profitable work while managing risk exposure.

• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.

• Maintain utilization aligned with portfolio expectations.

• Provide regular performance calibration with Business Unit and Area/Market leadership.

• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.

• Coordinate resources across business lines and engage SMEs to expand service breadth.

• Mentor developing team members and model effective client leadership.

• Expand relationships across client functional areas and leadership levels.

• Translate client insights and market intelligence into actionable growth strategies.

• Execute structured client engagement plans (minimum 20% client-facing time).

• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.

• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Preferred Requirements

• Develop and expand relationships with clients. Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization.
• Lead, manage, and facilitate the Client Service Team (CST).
• Develop, maintain, and communicate the client's strategic vision and business case to the CST and BC business leaders.
• Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize. Exhibit professional acumen while providing direct project oversight and engagement.
• Fully understand the client's business and desired outcomes. Regularly engage clients to comprehend their business interests.
• Responsible for developing and driving sales and business goals for the Arizona and/or Nevada Water and Wastewater market.
• Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations.
• Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews.
• Understand and apply knowledge of market trends and drivers.
• Serve as project manager or senior technical resource for key clients.
• Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
• Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
• Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication.
• Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
• Leverage resources, experience, and skills of the firm to support client goals.
• Participate in professional societies, fostering connections for BC and technical professionals in support of client goals.
• Serve as a mentor to mid-level and rising professional staff.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.

• Advanced professional acumen in balancing project oversight with strategic client leadership.

• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.

• Proficiency in go/no-go decision support and development of effective pursuit win strategies.

• Experience serving as Sales Leader for key proposals.

• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.

• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.

• Strong ability to research and translate client business drivers into actionable growth strategies.

• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.

• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.

• Advanced facilitation, interview, and executive communication skills (written and oral).

• Working proficiency in risk identification, mitigation, and performance management.

• Familiarity with governance principles, decision-support models, and change leadership practices.

• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.

• Advanced leadership skills with the capability to inspire and guide a team.

Experience

• Typically, a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience

• Professional Engineer registration in the State of Arizona or Nevada preferred.
• A minimum of 10 years' experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution.
• Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles.
• Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations.
• Proven understanding of environmental and regulatory drivers for clients and projects.
• Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership.
• Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
• Ability to motivate others and lead teams to implement plans for projects and client pursuits.
• Valid driver's license and good driving record
• Proficiency with Microsoft Suite including Word, Outlook, Project, Excel, and PowerPoint is required.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Education

• B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on civil or environmental engineering preferred.

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $117,000 - $159,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

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