Security Officer - Dispatch Coordinator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Coordinator in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch professional in a dynamic retail location, where you will monitor activity, coordinate responses, and support teams with clear communication and strong attention to detail. In this fast-paced role, you will help promote a welcoming environment through visible presence and customer service, while contributing to security-related operations. Guided by our agile, reliable, and innovative values, you will put people first, work as a team, and act with integrity.

Position Type: Full Time

Pay Rate: $23.50 / Hour

Job Schedule:

What You'll Do:

Provide customer service to clients, visitors, and/or staff by following site-specific procedures, access protocols, and emergency response guidelines at a retail and mall location.
• Monitor phones, radios, alarms, cameras, and/or other communication systems, and dispatch appropriate personnel to routine calls, incidents, and critical situations in a calm, problem-solving manner.
• Document security-related activities, incident details, maintenance concerns, and/or visitor information in logs and reports with clear and timely updates.
• Coordinate communication between on-site personnel, management, and/or first responders during security-related events, medical situations, and other urgent matters.
• Help to deter unauthorized activity by maintaining awareness of site operations, reviewing incoming information, and relaying instructions based on established post orders and policies.

Minimum Requirements:

• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.