PHYSICIAN LIAISON (NRV)

The Physician Liaison

• Builds, maintains, and enhances relationships with referring providers and healthcare organizations to support organizational growth and promote services within the defined service area. Collaborates with marketing, physician leadership, and senior management to develop outreach strategies and plans, prioritize territory efforts, and improve provider engagement.
• Serves as a liaison between the organization and physicians and office staff to increase awareness, utilization, and satisfaction with services.
• Maintains current knowledge of organizational services, providers, and programs to effectively communicate with referral sources.
• Uses referral, access, market and physician engagement data, along with market intelligence, to target referral sources and support growth opportunities.
• Maintains and updates provider and practice data to ensure accuracy and effectiveness of outreach efforts.
• Supports onboarding and promotion of new providers, practices, programs and services through targeted outreach and referral source engagement. Facilitates introductions between providers and referral sources to strengthen relationships and support service line growth.
• Documents outreach activities and maintains accurate records in the organization's contact management system, including proficiency with Salesforce or similar platforms.
• Identifies, investigates, and supports resolution of issues or concerns raised by physicians and staff to strengthen relationships and improve service delivery.
• Collaborates with physician leadership and practice management to enhance services and improve referral processes.
• Provides regular communication and updates to referral sources through in-person visits, virtual meetings, email communication and marketing material.
• Promotes educational opportunities to showcase provider expertise, collaborating with physician leaders, service lines and marketing partners to coordinate programs, presentations and other engagement opportunities.
• Prepares reports and shares insights with leadership to inform strategic decisions about territory planning and growth initiatives.
• Participates in project management activities, supporting or leading initiatives to achieve operational and strategic objectives.
• Applies a consultative approach in interactions with physicians, candidates, and internal stakeholders to identify needs and develop solutions.
• Builds and maintains effective relationships with clinical and administrative leadership to support organizational priorities and growth.
• Promotes organizational values and supports change initiatives through effective communication and stakeholder engagement. Serves as an ambassador for Carilion Clinic through professional interactions and consistent representation of organizational values in all communications and provider engagements.

Education: Bachelor's degree in Human Resources Management, Healthcare Management, or a business-related field required.

Experience: Minimum of 5 years of experience in human resources or a customer service-related field required.

Other Minimum Qualifications: Excellent interpersonal and communication skills required. Ability to exercise discretion, sound judgment, and flexibility in a variety of situations. Ability to handle highly sensitive and confidential information and maintain confidentiality at all times. Demonstrated ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions related to assigned responsibilities. Strong problem-solving skills required. Proficiency in word processing and spreadsheet software applications required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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