Applications Systems Analyst I

Center for Distributed Learning:

The Center for Distributed Learning (CDL) serves as the central agent for online learning at UCF, providing leadership in distance learning policies, strategies, and practices. Our teams consist of motivated developers, creators, and dreamers dedicated to exploring new technology to enhance teaching and learning at UCF.

The Opportunity:

UCF is seeking a skilled Applications Systems Analyst I to join the CDL. In this role, you will support analysis, implementation, testing and continuous improvement of digital learning applications and related systems that advance teaching, learning, and academic operations at UCF. The primary function of this role is software development portfolio management, including intake coordination, business and system requirements documentation, workflow analysis, solution planning, implementation support, and communication among functional stakeholders, technical teams, and software developers. The position works closely with developers throughout the software development lifecycle to translate stakeholder needs into actionable requirements, clarify technical considerations, support testing and troubleshooting, and ensure development work aligns with functional priorities and operational needs. The role also supports system configuration, maintenance, upgrades, issue resolution, documentation, compliance, and ongoing operations. Hands-on programming experience is strongly desired to support effective analysis, troubleshooting, technical coordination, and collaboration with software development staff. Additional duties may be assigned as needed to support the university's digital learning mission.

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Conducts business and systems analysis to support software development portfolio intake, requirements gathering, prioritization, and evaluation of functional and operational needs for custom digital learning applications and related services.

• Develops and maintains functional requirements, process documentation, technical specifications, and scope summaries to support software development planning, implementation, and ongoing portfolio management.

• Analyzes business processes, academic and administrative workflows, system functionality, stakeholder needs, and user experience to recommend functional solutions, process improvements, and service delivery enhancements.

• Coordinates documentation, communication, training, and change management related activities associated with application enhancements, updates, service improvements, and stakeholder adoption efforts.

• Supports the application lifecycle for assigned systems through implementation, maintenance, patches, upgrades, testing, release activities, post-implementation support, and occasional minor code or configuration updates when needed.

• Executes functional testing, validation, code-level troubleshooting when appropriate, and documentation of system changes to ensure accuracy, reliability, compliance, and continuity of operations.

• Assists developers and technical staff in investigating incidents and service issues by documenting findings, tracking resolution efforts, coordinating stakeholder communication, and supporting review of minor code or configuration changes when appropriate.

• Performs minor code or configuration updates in support of system maintenance and operational continuity.

• Provides functional and technical support for systems and services, including troubleshooting, support coordination, developer collaboration, and communication related to system issues, enhancements, or service changes.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's degree in engineering management, information technology, computer science, business administration, or related field.

• Certifications in Agile, Scrum, or related project or portfolio management frameworks.

• Experience supporting enterprise, web-based, or digital learning applications in a higher education or similarly complex environment.

• Experience with software application portfolio management, system upgrades, release support, and post-implementation activities.

• Experience with hands-on programming, including reading, writing, troubleshooting, or supporting application code.

• Experience with functional testing, issue tracking, process improvement, and documentation of system changes.

• Experience coordinating stakeholder communication and supporting change management activities related to technology implementations or system enhancements.

• Knowledge of FERPA, ADA, WCAG, and LTI standards.

• Knowledge of higher education administrative processes, customer support practices, and cross-functional coordination in a service-oriented environment.

Additional Application Materials Required:

Please provide your digital portfolio (GitHub repositories, professional website, or similar).

When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

• This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.