Technical Writer (AI Enablement)

Aquent is thrilled to partner with a leading organization in the financial services sector, a true innovator committed to empowering individuals and institutions through groundbreaking solutions. This company is revolutionizing operational efficiency and delivering exceptional value by leveraging advanced technologies. This is your chance to make a profound impact, shaping the future of AI enablement across the enterprise. As a meticulous technical writer with a passion for clarity and a knack for demystifying complex concepts, you will be instrumental in bridging the gap between intricate AI strategies and actionable, understandable documentation. Your expertise will directly influence the adoption and governance of transformative AI, empowering diverse teams to harness artificial intelligence and drive innovation and efficiency at an unparalleled scale.

About the Role

In this pivotal role, you will be at the forefront of AI enablement, designing and implementing knowledge resources that demystify complex artificial intelligence concepts for a wide range of stakeholders. You will empower teams across the organization to understand, adopt, and govern cutting-edge AI strategies, directly contributing to the company's innovation and efficiency goals. Your work will involve creating clear, concise, and visually engaging documentation that transforms evolving requirements into practical, implementation-ready artifacts, fostering collaboration across diverse business and technical domains.

• Design, build, and maintain knowledge platforms (e.g., SharePoint, Confluence) for AI enablement and governance, ensuring logical navigation, optimal page structures, and organized content.
• Create and refine essential documentation, including procedures, process guides, playbooks, FAQs, checklists, and decision trees, tailored for diverse business and technical audiences.
• Develop clear visual aids such as process maps, workflow diagrams, swimlanes, and operating-model visuals to illustrate roles, handoffs, approvals, and escalation paths.
• Conduct stakeholder interviews and working sessions to gather information, identify documentation gaps, and validate content with subject-matter experts.
• Enhance consistency across all materials by implementing common terminology, formatting standards, version control, and robust content-review processes.
• Collaborate strategically with business, technology, data, risk, compliance, legal, and governance stakeholders to transform evolving requirements into actionable, implementation-ready artifacts.

Must-Have Qualifications

• 3-5 years of experience in technical writing, IT documentation, knowledge management, business analysis, process design, or a related field.
• Proven hands-on experience creating and maintaining content in knowledge management platforms like SharePoint and Confluence.
• Demonstrated ability to produce clear procedures, process maps, and visual documentation for intricate workflows.
• Solid working knowledge of enterprise technology environments and exceptional communication skills to engage effectively with both technical and nontechnical stakeholders.
• Superior writing, editing, interviewing, synthesis, organization, and attention-to-detail skills.
• Proficiency with diagramming and documentation tools such as Visio, PowerPoint, Word, or comparable platforms.

Nice-to-Have Qualifications

• Experience documenting AI, data, technology governance, risk, compliance, or other emerging-technology processes.
• Familiarity with work-management tools like Jira; experience within the financial services or other regulated industries is a significant plus.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.