Logistics Coordinator, Dispatch, Road Transport US

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location: USA - Fort Worth, Silver Creek Rd

Division:Road, Transport US
Job Posting Title: Logistics Coordinator, Dispatch, Road Transport US, Dispatch, Road Transport US
Time Type: Full Time,Overnight shift

Summary

The Logistics Coordinator, Dispatcher is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers.

Duties & Responsibilties

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.

• Ensures compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time sensitive cargo.
• Works closely with team members to meet or exceed all customer service requirements.
• Develops and maintains positive customer, contractor & company driver relationships.
• Works directly with customers on the receipt and processing of transportation requests.

• Utilizes various transportation software systems to facilitate material movement, planning and scheduling.
• Handles dispatch with contractors, company drivers and partner carriers.
• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.

• Communicates effectively with customers, contractors, company drivers, partner carriers and team members.
• Promotes the DSV Road Transport brand.
• Assists with new account start-ups.
• Adheres to all domestic and international shipping regulations and compliance.
• Performs other duties and projects as assigned.

Qualifications & Work Experience

• High school diploma or GED required; logistics or transportation experience preferred.
• 1-3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.

Skills & Competencies

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.
• Strong customer service, communication, and problem-solving skills with the ability to resolve issues effectively.
• Ability to work collaboratively within a team environment and adapt to changing operational needs.
• Flexibility to work non-standard hours as required to support operational demands

Physical Demands

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with customers, drivers, carriers, and team members via phone, radio, and video conferencing. Occasional standing, walking, bending, or reaching may be required. Vision abilities required include close vision for reviewing data, screens, and documentation.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. This role operates across both office and active yard and warehouse environments, where the employee may be exposed to varying temperatures, outdoor weather conditions, moving vehicles and equipment, and noise levels consistent with an active transportation and logistics operation. The warehouse and yard facilities are not climate-controlled, and employees may be exposed to seasonal temperature fluctuations, including hot and cold conditions. Adherence to all applicable safety protocols and personal protective equipment (PPE) requirements is expected when working in yard and warehouse areas. The employee works in a fast-paced operational setting and may be required to manage multiple priorities simultaneously, respond to time-sensitive transportation issues, and maintain focus during periods of high activity. Extended hours may occasionally be required to support operational needs, driver scheduling, or service continuity.

The physical demands and work environment described above are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $22.00 - $24.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.