New

Desktop Support Technician

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Ithaca
Aug 06, 2026
Description Our client is looking for a Desktop Support Technician to join their team. The Desktop Support Technician provides advanced technical consulting and support services to staff and other end users in this enterprise environment. This is an on-site position. A majority of the work will be done on site but this person should be able to handle remote / virtual support needs as well. This position provides advanced IT Desktop support, consulting, incident management, and service request fulfillment. As a member of the Desktop Support team, the Desktop Support Technician will be required to work in conjunction with not only the immediate team but collaborate with other technical groups within the organization. Services supported include a broad range of desktop and enterprise applications, network and desktop infrastructure, and mobile devices. Support is provided to end users via phone, chat, email, and/or in person. Strong customer service skills, advanced analytical/diagnostic abilities and excellent communication skills, both written and verbal, are essential to success in this position. Preferred Skills Desktop Support, Help Desk Support, Windows 11, Windows 10, Hardware support, Troubleshooting, ticketing system experience, Active Directory. Additional Skills & Qualifications * Bachelor's degree with a minimum 1-year experience or equivalent combination providing proficient desktop support (end user support) in a Windows and/or Mac OS environment. * Working knowledge of active directory. * Strong customer service, interpersonal, relationship building skills. The ability to establish and maintain excellent rapport with individuals and/or departments that he/she supports critical. * Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization. * Attention to detail and ability to document issues and problems thoroughly. * Self-motivated ability to develop in depth understanding of a broad range of enterprise IT services, applications and technologies. * Must demonstrate well-developed problem-solving abilities, analytical, reasoning and judgment skills. * Ability to work effectively with a team to resolve complex technical issues across broad range of technologies and applications. * Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential. * Must have and maintain a valid driver's license; may be required to operate a motor vehicle. * Ability to work both remotely and at Ithaca, NY location Experience Level Entry / Intermediate Level Job Type & LocationThis is a Contract position based out of Ithaca, NY. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Ithaca,NY. Application DeadlineThis position is anticipated to close on Aug 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.