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Provider Support Assistant - Duke Weight Loss of Raleigh

Duke Clinical Research Institute
United States, North Carolina, Raleigh
Aug 11, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION Duke Weight Loss SurgeryCenter - 3480 Wake Forest Rd JOB SUMMARY We are seeking aProvider Support Assistant to perform administrative responsibilities in support of the Weight Loss Clinic of Raleigh providers and patients. JOB DUTIES AND RESPONSIBILITIES Receive telephone calls and route messages appropriately to physicians, nurses, other staff and other departments to include managing voicemail inbox and clearing out messages daily. Obtain medical records from referring physician offices/hospitals to include obtaining imaging from Powershare. Schedule surgeries to include surgery posting and post op appointments: Weight Loss and Minimally invasive surgeries, using procedure pass to help with coordination, to include pre-anesthesia testing, surgery clearance, and multispecialty needs across the Duke system. Provider responsibilities: managing providers Outlook calendar, provide time off, and scheduling/rescheduling provide appointments as needed. Work closely with Durham team to coordinate patient and provider needs. Help coordinate group sessions and seminars to include helping with setup and patient flow. Setting up the conference room. Scanning medical record using solarity application and scanner. MyChart messaging: Review inbasket pools consistently and daily, reply to patients and providers in a timely manner, and working alongside the CMA to review and complete. Work with service access team on the weight loss workque. JOB ELIGIBILITY REQUIREMENTS High school diploma or equivalent education required. One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience. Healthcare office experience is preferred. Epic experience preferred. Powershare experience preffered. Appointment / Provider scheduling experience preferred. Knowledge of Prior Authorizations preferred. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.