Assistant Director of Student Accounts

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

The Assistant Director of Student Accounts provides strategic and operational leadership for the University's student billing, accounts receivable, third-party billing, tuition waiver administration, payment plans, refund operations, and specialized student financial programs. Reporting to the Director of Student Accounts and University Cashiers, this position is responsible for directing complex student financial operations, supervising professional staff, ensuring compliance with federal, state, UNC System, and University regulations, and maintaining the integrity of student financial records and institutional receivables.

The Assistant Director serves as the department's senior operational authority for student billing, tuition assessment, third-party billing, military education benefits, payment plan administration, tuition waivers, and student account administration. The position independently administers multiple financial programs requiring advanced accounting knowledge, interpretation of federal and state regulations, financial analysis, and sound professional judgment.

The position supervises the Billing, Refunding, and Third-Party Billing teams while establishing operational priorities, monitoring performance, strengthening internal controls, developing policies and procedures, and leading continuous process improvement initiatives. The Assistant Director collaborates extensively with Financial Aid, the Registrar, Information Technology Services, Enrollment Management, Human Resources, General Accounting, academic departments, and external agencies to ensure accurate billing, regulatory compliance, operational efficiency, and exceptional customer service.

As a member of the Student Accounts and University Cashiers leadership team, the Assistant Director provides strategic guidance to the Director regarding operational effectiveness, regulatory compliance, financial risk, organizational planning, and continuous improvement that supports the University's financial stewardship and student success.

Masters degree with 5+ years of relevant experience or a Bachelors degree with at least 1 year of supervisory experience and 6+ years of relevant experience .

N/A

The Finance team within the Division of Business Affairs supports the University's mission, strategic vision, goals, and objectives by providing comprehensive financial services that promote sound fiscal stewardship, regulatory compliance, operational efficiency, and exceptional customer service to students, faculty, staff, campus departments, and federal, state, and other external stakeholders.

The Student Accounts and University Cashiers Office is responsible for administering the University's student financial operations and serves as the central depository for University revenue. The department manages student billing, cashiering, accounts receivable, student refunds, third-party billing, payment plans, military education benefits, student and non-student collections, departmental receipting, and cash management activities. In addition, the office oversees student financial accounting and reporting, campus financial feeds, Title IV financial aid accounting and federal drawdowns, reconciliation of financial transactions, month-end and fiscal year-end closing activities, and compliance with applicable federal, state, UNC System, and University regulations.

Through these responsibilities, the Student Accounts and University Cashiers Office safeguards University assets, ensures the integrity of student financial records, supports enrollment and student success initiatives, and provides accurate, timely, and efficient financial services to the campus community.

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date.

To receive full consideration, please be sure you have fully completed the entire application before you apply for this position.

Applications must be submitted through the online application system to be considered.