ServiceNow Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow Developer

Location(s): Chicago, IL
(Remote)

Job Summary
We are seeking an experienced ServiceNow Developer to support enterprise ServiceNow implementations and platform enhancements. This role focuses on developing and enhancing Demand Management, ITSM, Service Catalog, End User Services, forms development, and Microsoft O365 integrations. The ideal candidate will have strong ServiceNow development expertise, experience building enterprise integrations, and the ability to work effectively in an Agile environment.

Key Responsibilities

• Design, develop, configure, and enhance ServiceNow solutions across:
  • Demand Management
  • ITSM (Incident, Problem, Change, Request)
  • Service Catalog and Request Fulfillment
  • End User Services / Employee Center
• Develop and maintain:
  • Service Catalog items
  • Record Producers
  • Dynamic forms
  • Workflows and Flow Designer solutions
• Customize the ServiceNow platform using:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
• Design and implement integrations between ServiceNow and Microsoft O365 applications, including Outlook and Teams.
• Develop integrations using:
  • REST APIs
  • SOAP Web Services
  • IntegrationHub
• Implement solutions such as:
  • Email-driven request automation
  • Microsoft Teams notifications and collaboration workflows
• Enhance self-service capabilities through Service Portal or Employee Center.
• Support the Demand Management lifecycle from intake through prioritization and fulfillment.
• Translate business requirements into scalable ServiceNow solutions.
• Perform unit testing and support User Acceptance Testing (UAT).
• Assist with production deployments, release management, and platform governance.
• Provide Level 3 production support for incidents and platform enhancements.
• Participate in code reviews and follow development best practices.
• Collaborate with product owners, architects, and cross-functional teams in an Agile/Scrum environment.

Required Qualifications

• Minimum 5 years of hands-on ServiceNow development experience.
• Strong experience with:
  • ITSM modules
  • Service Catalog
  • ServiceNow integrations
  • Forms development
  • Workflow automation
• Experience with Demand Management is preferred.

Technical Skills

• Strong JavaScript programming skills.
• Hands-on experience with the ServiceNow scripting framework.
• Experience developing:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
• Experience with:
  • Flow Designer
  • IntegrationHub
  • REST APIs
  • SOAP Web Services

Integration Experience

• Experience integrating ServiceNow with:
  • Microsoft Outlook
  • Microsoft Teams
  • Other enterprise applications

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Qualifications

• Experience with Employee Center or End User Services.
• Exposure to:
  • HR Service Delivery (HRSD)
  • Customer Service Management (CSM)
  • IT Operations Management (ITOM)
• Experience working in financial services or other regulated industries.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, global delivery environment.
• Detail-oriented with a commitment to delivering high-quality solutions.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.