Medical Office Coordinator (Dept. of Physical Medicine & Rehabilitation)

Specific Duties & Responsibilities

• Professionally and efficiently handle incoming requests from patients and providers, and ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Carries out duties and responsibilities with limited supervision.
• Makes decisions and establishes work priorities as needed.
• Responsible for completing regular tasks without repeated instructions.
• Provide support for medical matters on behalf of physicians.
• Other activity processed in EPIC, including but not limited to coordinating clinic follow-up of high importance activities.
• Respond to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.
• Prepare to support clinic activities from home in case of JHU closure.
• Provide coverage to the Division front desk and telephone lines as needed or assigned.
• Provide back-up support coverage for lunches, illness, and other time-off requests as needed or assigned.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Knowledge of Microsoft Office applications required.
• Knowledge of general medical terminology required.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

• Epic experience.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($44,107 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 830a-5p
FLSA Status:Non-Exempt
Location: School of Medicine East Baltimore campus
Department name: SOM PMR Physical Med and Rehabilitation
Personnel area: School of Medicine