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Job Summary: The Portfolio Operations Manager is primarily responsible for management of the day-to-day operation of components of the IRA portfolio/department under the direction of the Portfolio Director. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes. Job Duties: *Leads day-to-day portfolio operations and directs cross-functional resources, subcontractors, and support functions to ensure effective execution across program priorities
*Drives achievement of portfolio and program operational goals through planning, coordination, and performance oversight
*Oversees core operational activities, including payment reviews, application intake, customer service support, and team scheduling
*Leads forecasting, tracking, invoicing, and reporting activities for programs and projects across the portfolio
*Provides oversight of weekly and monthly departmental and program reporting to support portfolio performance and decision-making
*Partners with program teams and internal stakeholders to identify and implement process improvements that enhance operational efficiency and customer/client satisfaction
*Manages financial, legal, budget, and compliance tracking activities related to contracts, amendments, proposals, and subcontracts across the portfolio
*Serves as a technical and operational resource to strengthen systems, processes, reporting capabilities, and portfolio-wide coordination
*Completes special projects, ad hoc analyses, and other duties as assigned in support of portfolio leadership
*Other duties as required Supervisory Responsibilities:
*Manages operations subcontractors, as needed, to support portfolio execution
*Coordinates functional support resources to promote accountability and effective collaboration Qualifications, Knowledge, Skills and Abilities: Education:
*Bachelor's degree in Business, Finance, or Engineering from an accredited college or university, required Experience:
*Five (5) or more years of professional experience, required
*Minimum of three (3) years of progressive team leadership experience, including managing direct reports and coordinating team performance, required
*Prior operations experience with a strong understanding of energy efficiency or demand response program operations and processes, preferred Certifications/Licensure:
*Project Management Professional (PMP), Certified Energy Manager (CEM), Business Energy Professional (BEP), BPI certifications, LEED credentials / LEED project certification experience, or comparable energy or project management credentials, preferred Software:
*High level of proficiency in Microsoft Office (specifically Word, Excel, PowerPoint), required Other Knowledge, Skills, & Abilities:
*Highly organized, detail-oriented skill set with ability to distill action items from multiple information sources quickly
*Proven ability to navigate and strengthen relationships within and between teams and groups
*Strong organizational and multitasking skills
*Superior attention to detail and ability to meet tight deadlines
*Strong analytical and problem-solving skills
*Ability to design and improve processes
*High level of integrity and discretion
*Ability to work effectively with minimal supervision
*Ability to communicate complex information clearly to diverse audiences
*Ability to travel as required by client/business needs
*Learns quickly and adapts to new technologies
*Possesses excellent verbal and written communication skills
*Self-starts and works well in a team environment Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $100,000 - $120,000
Maryland Range: $100,000 - $120,000
NYC/Long Island/Westchester Range: $100,000 - $120,000
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BDO USA, LLP
Aug 13, 2026