Sr. Project Manager

This role will be responsible for project management - direction, planning, implementation, execution, control and completion of the implementation to a new global distribution system (GDS), Amadeus in North America. The Senior Project Manager will operate as a key member of the North America project team and will have accountability for the day-to-day delivery of assigned North America workstreams. The role will work in alignment with the Global GDS Project Manager and senior stakeholder and governance groups. The Senior Project Manager is expected to operate with a high degree of autonomy, proactively manage assigned deliverables and dependencies, and escalate matters requiring strategic direction, cross-workstream decisions or senior leadership intervention. As the project scales down, the expectation would be that other projects are added to the scope of responsibility.

Standard hours

Lead the end-to-end delivery of assigned workstreams within the Amadeus GDS transformation, ensuring alignment to the overall Global programme strategy and milestones.
• Individual responsibility of the management of a large scale and complex projects. Plan and implement a project plan achieve goals and objectives of the project, as well as alignment of the overall business strategy.
• Develop full-scale project plans: define tasks, required resources, project dependencies, critical paths, and manage multiple simultaneous project schedules.
• Help to define project scope, goals, and deliverables on own projects as well as others as needed.
• Represent CTM in customer and vendor facing meetings and in collaboration with third party partners in reporting on the status of the project and reporting associated dependencies, risks and status.
• Maintain integrated schedule of project milestones in an external shared multi-party project plan.
• Seek out efficiencies through effective management of projects across the organization, including the recommendation and execution of process changes.
• Identify and manage impacts of the GDS transition on business processes, agent workflows, customer experience, technology platforms and operational teams.
• Partner with business and operational leaders to ensure appropriate change management, communications, training and readiness activities are incorporated into the delivery plan.
• Ensure team members and stakeholders have a comprehensive understanding of the overall project deliverables.
• Serve as an escalation point for challenging project issues.
• Use a hybrid project management methodology and toolkit for consistent practices and standards.
• Build, develop, and grow any business relationships vital to the success of projects and growth of project management office.
• Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
• Coordinate project closure to distill best practice and ensure lessons learned are documented and followed.
• Conduct project phase retrospectives and create a recommendations report to identify successful and unsuccessful project elements.
• Manage expectations by regular communications to the business through reports on progress of project portfolio and individual project responsibility, as well as problems and solutions to stakeholder and senior management.
• Other duties as assigned.

Domestic (and global) travel is a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

• This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
• Models the way for employees and sets a positive example by demonstrating our core values.
• Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
• Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

• Embrace CTM's core values of Connect, Deliver and Evolve
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree or equivalent education and/or work experience required.
• 5+ years of direct work experience in a project management capacity and working with complex technology transformation, platform implementation, migration or business process change programmes.
• Experience in risk management and change management.
• Experience managing large-scale testing, business readiness, cutover and go-live activities
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in the Corporate Travel Management industry strongly preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge and expertise in project management concepts, practices, strategies and technologies.

• Advanced knowledge and skill in using project management software tools.

• Working knowledge of business travel management platforms and practices would be of high value. Candidate doesn't need to be proficient in the GDS or OBTs, but a working knowledge of managed business travel would be ideal.

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.

• Ability to effectively communicate with individuals at all levels of the Company in a professional manner.

• Must possess strong people skills and ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

• Ability and desire to drive change that aligns with company strategy and goals.

• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Excellent decision-making and leadership capabilities, with an eye for detail.

• Adaptability and ability to tolerate stress.

• Ability to communicate effectively in both oral and written form.

• Desire to enhance knowledge and skills of self and others.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs.

For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company.