Service Coordinator

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

This role supports the coordination and administration of service activities, training needs, and general office operations. The Service Coordinator helps keep service work organized by coordinating with internal teams, representative partners, and customers to align schedules, resources, billing, training, and communication. This position plays an important role in supporting stakeholders and helping ensure a positive customer service experience.

Which tasks will you perform?

• Represent Endress+Hauser as the direct point of contact for customers, sales, and service representatives
• Manage service-related requests and coordinate service activities for customer support
• Ensure services are accurately priced, timely, and meet customer expectations
• Provide quotations for services and repairs and follow-up with customers to ensure timely invoices
• Track service events, complaints and customer needs for continuous improvement efforts
• Document and maintain service and repair order details, including problems and resolutions, costs, pricing, and follow-up processes
• Utilize SAP for order entry, parts tracking, replacement equipment tracking, and invoicing processes.
• Continuously identify and lead improvement projects to create efficiency, limit risk, and enhance customer experience in large part utilizing transactional customer satisfaction survey feedback via Salesforce
• Work as member of a team and partner with product management and marketing in the development, production of training materials and be the main contact for scheduling of training events
• Support the overall business operations including event and meeting coordination and customer/visitor management
• Coordinate with internal teams and suppliers to help ensure required materials and tools are available to support service activities
• Collaborate closely with all business functions, and specifically with sales, service, representative partners and customers

What do we expect from you?

You will have (required):

• Associate's degree in a business or technical field or 2-4 years relevant experience
• Occasional travel may be required, up to 10% of the time
• Experience utilizing Microsoft Office Suite or similar business tools

You may have (preferred):

• Experience using business management platforms such as SAP, Salesforce, or similar systems
• Ability to prepare documents and presentations with clarity and impact
• Ability to work and make informed decisions independently and on own initiative
• Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration
• Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
• Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels
• Exemplary planning and organizational abilities, adept at effectively and efficiently managing the diverse responsibilities associated with projects

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.

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