Senior Manager, Cloud Engineering and Infrastructure

The Senior Manager, Cloud Engineering and Infrastructure leads the strategy, engineering standards, and operational excellence for global hybrid infrastructure across data centers, co-location environments, cloud platforms, and related enterprise services. This role manages a global engineering team accountable for reliability, scalability, performance, security, resilience, and cost effectiveness in support of manufacturing, R&D, commercial, and corporate operations.

Hollister operates in a hybrid work environment. Associates are requirements are required to be onsite a minimum of 4 days per week.

• Lead and develop a global Infrastructure & Cloud Engineering team; establish operating models, engineering standards, documentation, escalation paths, and performance expectations for 24x7x365 support.
• Own strategy, architecture alignment, lifecycle management, and modernization for compute, virtualization, storage/backup, Azure, data center, Microsoft 365 dependencies, and related hybrid platforms.
• Drive platform reliability through SLAs/SLOs, KPI reporting, observability, capacity/performance management, patching, backup, vulnerability remediation, and configuration compliance.
• Lead major incident response and problem management; ensure effective triage, communications, root cause analysis, corrective actions, and post-incident learning.
• Advance automation, infrastructure-as-code, configuration management, and repeatable deployment patterns to improve delivery speed, consistency, and operational efficiency.
• Partner with Cybersecurity to maintain secure-by-design infrastructure, hardening standards, access controls, vulnerability management, audit readiness, and compliant operations.
• Own disaster recovery and resiliency planning for critical platforms, including runbooks, testing, RTO/RPO reporting, and remediation plans.
• Manage strategic vendors, budgets, demand forecasts, cloud/infrastructure cost optimization, and executive communication of platform health, risks, roadmaps, and trade-offs.
• Communicate effectively with associates, leaders, and suppliers regarding infrastructure performance, incidents, risks, and priorities.
• Participate in incident response, problem management, escalation calls, and after-hours support as needed.
• Review technical documentation, vendor materials, and industry updates to remain current on infrastructure practices.
• Travel by plane or automobile as required, typically 10% or less.

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• Minimum 12 years of progressive IT experience, including 8+ years supporting enterprise hybrid infrastructure and cloud platforms in a 24x7 environment.
• Minimum 7 years leading engineering and/or infrastructure operations teams with accountability for production services, controls, metrics, and continuous improvement.
• Experience operating at enterprise scale, including vendor management, budgeting/forecasting, executive reporting, and cross-functional leadership with cybersecurity, architecture, and application teams.
• Fluency in English is required.
• Senior engineering leadership with demonstrated success improving reliability, operational maturity, KPIs/SLOs/SLAs, and team performance.
• Strong hybrid infrastructure expertise across Windows and/or Linux, virtualization, storage/backup, data centers, Azure, Microsoft 365 dependencies, networking integration, identity/RBAC, monitoring, and cost management.
• Proven mastery of ITIL-aligned incident, problem, and change management, including major incident leadership, root cause analysis, corrective actions, and post-incident learning.
• Experience with automation and infrastructure-as-code tools such as Terraform, Bicep/ARM, PowerShell, source control, configuration management, and repeatable deployment patterns.
• Strong observability and reliability engineering mindset, including monitoring/logging strategy, dashboards, capacity/performance management, and service readiness reviews.
• Demonstrated partnership with Cybersecurity on hardening, vulnerability management, secure operations, audit readiness, and disaster recovery/resiliency planning.
• Executive presence and stakeholder management skills, with the ability to communicate risks, trade-offs, priorities, and business impact clearly.