Jira Administrator

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is a hybrid position located in San Jose, CA requiring 2 days a week in the office.

Meet the Team

Cisco's Customer Experience (CX) team is one of the company's fastest-growing groups, dedicated to crafting outstanding digital experiences for our customers and partners wherever they interact with Cisco. The CX Platform is designed to meet the diverse needs of this team, applying cutting-edge technologies like advanced artificial intelligence to improve customer success. We are at the forefront of using modern, cloud-based technologies that keep us flexible and responsive in a constantly evolving market. As leaders in our field, CX helps customers get the most value from their Cisco experience, ensuring quick and impactful results. We are committed to delivering high-quality work promptly, making informed decisions based on data, and maintaining transparency, all while taking responsibility and ownership of our actions.

We are seeking a Senior Jira & Jira Align Administrator to own and evolve our Atlassian ecosystem end-to-end-including Jira Software, Jira Service Management (JSM), Confluence, and Jira Align. This role will architect scalable, well-governed solutions that connect strategy to execution across teams and portfolios. The ideal candidate combines platform administration with AI-driven automation, strong integration design, and excellent partner enablement to improve delivery flow, support outcomes, and executive visibility.

Your Impact

Platform Ownership & Governance: Serve as primary administrator for Jira Software (Cloud or Data Center), Define and enforce, manage org-level settings, and establish sandbox vs. production practices and change control procedures

Jira Align Administration & Scaled Agile Enablement: Configure and administer Jira Align, Maintain the Jira Jira Align connector, manage hierarchy mapping, Oversee PI cadences, sprints, value streams, OKRs, dependencies, risk ROAMing and support PI Planning and SAFe/LPM best practices, Own roadmaps, capacity planning, forecasting etc.

AI & Automation: Design AI-assisted workflows, Build Jira/JSM automations & scripted solutions, and leverage tools for end-to-end orchestration

Solution Architecture & Integrations: Architect integrations with DevOps tools, incident management, identity providers, CRM/ERP, and BI platforms, Evaluate, govern, and administer Marketplace apps, Define API/webhook patterns and deliver integration runbooks and monitoring

ITSM & JSM Excellence: Implement JSM portals, request types, SLAs, queues, and knowledge integrations, Configure Assets/CMDB and Change/Incident/Problem workflows aligned to ITIL, and improve deflection and MTTR

Data, Reporting & Insights: Deliver executive-ready dashboards, maintain data hygiene and Partner with Analytics to model Jira/Align data for BI tools (Power BI, Tableau)

Reliability, Security & Scale Establish change management, Plan and complete migrations/consolidations/ major upgrades, and create various documentation

Stakeholder Enablement: Convert business needs into scalable system designs; own platform enhancement roadmap, and deliver training

Minimum Qualifications

• Minimum of 8+ years administering Jira at scale (Cloud or Data Center)
• 2-4+ years administration experience with Jira Align including hierarchy design, PI cadence setup, and connector configuration
• Demonstrated success implementing AI/automation for service and delivery use cases
• Proficiency with Jira/JSM Automation, ScriptRunner (Groovy), REST APIs (Python/JavaScript), webhooks
• Solid understanding of SAFe or other scaled agile frameworks and ITIL practices
• Excellent communication, stakeholder management, documentation, and data/reporting mentality

Preferred Qualifications

• Atlassian Certifications: ACP-100/120 (Jira Administration), ACP-620 (Cloud)
• Jira Align/SAFe Certifications: Jira Align Program Admin, SPC, LPM, RTE, PO/PM
• Experience with Advanced Roadmaps, test management (Xray/Zephyr), and value stream metrics
• Experience integrating Atlassian with Power Platform, Workato, Zapier, or serverless functions
• Background in regulated environments (SOX, SOC 2, ISO 27001)

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.