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Location: Hawaii Cancer Care
Hiring Range: $18.45 - $27.68
**$2,500 Sign on Bonus**
Job Description Summary
Assist clinical staff and physicians with patient intake, administrative prep, diagnostic scheduling, and overall clinic workflow within the oncology practice. Responsible for vital signs assessment, patient rooming, outside lab/scan coordination, EMR documentation, and maintaining regulatory compliance.
Primary Key Performance Areas
- Patient Intake & Rooming: Place patients in exam rooms and prepare them for the physician in a timely manner. Obtain vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician and document in the OncoEMR system.
- Patient Verification: Follow the AON patient I.D. policy and procedure with every patient encounter.
- Diagnostic & Records Coordination: Receive lab reports via telephone, lab system, or fax and document in the patient's chart or OncoEMR for physician review. Obtain all pertinent scans and CDs and prepare them for physician review. Show physicians critical blood counts according to guidelines.
- Scheduling & Referrals: Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians. Send outside labs to the appropriate facility as dictated by the patient's insurance plan.
- Documentation & Billing Prep: Perform thorough documentation in the medical record chart of treatment/care rendered to patients. Prepare encounter forms to charge patients for services received in the office or initial all steps in the EMR process for electronic superbills.
- Testing: Perform EKG testing where applicable.
- Inventory & Supplies: Maintain adequate inventory of clinic supplies and place orders with purchasing as needed.
- Compliance & Safety: Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and the Disaster Recovery Plan. Maintain and ensure the confidentiality of all patient information at all times.
- Teamwork & Operations: Assist in training new employees on related job duties. Work at any AON location as needed to support business operations, and work overtime when given sufficient notice.
This job description in no way states or implies that the listed duties are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform other job-related duties requested by their supervisor or other management personnel. Other duties may be assigned to meet business needs.
Job Qualifications and Requirements:
Education
Certifications/Licenses
- As required by state where employed.
- BLS required.
- Valid Driver's License and vehicle for travel to other clinic locations as needed.
Previous Experience (including minimum years of experience)
- One-year experience as a medical assistant in clinic or physician's office with ability to perform venipuncture.
Core Capabilities
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills:
- Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
- EMR.
Travel: <25% Standard Core Workdays/Hours: Monday to Friday, 8:00 AM - 5:00 PM.
No Weekends, No Nights and Free Parking
#AONC #LI-ONSITE
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