New

Scheduling Practice Assistant Senior

Massachusetts General Hospital
$19.37 - $27.71 / hr
tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Nov 11, 2026
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Thank you for your interest in joining Mass General Brigham. We are seeking an experienced Scheduling Practice Assistant Senior to support the Pediatric Hematology and Oncology practice at Massachusetts General Hospital. Schedule: Monday-Friday \| 9:00 AM-5:30 PM \| Onsite This position performs a variety of administrative functions that help ensure smooth, efficient day-to-day practice operations. Working with minimal supervision, the Senior Practice Assistant supports patient scheduling, registration, check-in/check-out, billing-related processes, and other administrative needs. The role also serves as a resource to other practice staff and provides guidance and training in scheduling, registration, and billing workflows. Does this position require Patient Care? No Key Responsibilities: Perform administrative and clerical duties supporting a clinical service or physician practice. Schedule patient appointments and maintain accurate appointment records. Assist callers with routine inquiries and appointment scheduling. Support patient check-in and check-out processes. Process patient billing forms and scan documents into patient medical records. Serve as a Super User for scheduling, registration, and billing systems. Provide assistance and training to team members on scheduling, registration, and billing processes. Handle more complex scheduling functions, including schedule changes, template/block management, and other specialized scheduling needs. Provide functional guidance to Office Assistants and Practice Assistants. Partner with the Supervisor to help oversee the daily activities of practice staff. Accept co-payments when required. Screen, route, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Qualifications Education High school diploma or equivalent required. Experience cannot be substituted for the required education. Experience 3-5 years of healthcare office experience required. Epic scheduling experience required. Knowledge, Skills & Abilities Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. Knowledge of office operations, standards, and administrative procedures. Experience with filing, copying, scanning, printing, and faxing. Strong telephone and customer service skills, including the ability to manage non-routine calls and resolve routine issues appropriately. Excellent written and verbal communication skills. Ability to compose and edit professional emails, memos, letters, and other correspondence. Strong organizational, prioritization, and time-management skills. Ability to manage multiple responsibilities while following established procedures and workflows. Strong attention to detail with the ability to proofread and edit written materials. Ability to work effectively both independently and as part of a collaborative practice team. Additional Job Details (if applicable) Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills. Mass General Brigham offers a comprehensive benefits package that includes: Medical, dental, and vision coverage 403(b) retirement plan Tuition reimbursement Discounted MBTA pass Additional employee benefits and programs Remote Type Onsite Work Location 32 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.