Job Description
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Job Description
Location: Santa Fe Springs, California
Territory: California
Schedule: Monday-Friday schedule; occasional weekend or after-hours support may be required based on customer or business needs. Weekend work is not normally required but may occur in rare or special circumstances.
Pay: $32-$36/hour + overtime + commission incentive
Relocation: Relocation assistance available for qualified candidates relocating to Santa Fe Springs, CA.
We are seeking a customer-focusedField Service Technician (Cushioning TSR) to provide technical service, equipment support, and packaging solutions to customers within an assigned territory.
This is a customer-facing field service and technical sales support role that combines mechanical troubleshooting, packaging equipment maintenance, customer training, and account development. You will work closely with customers and sales teams to ensure packaging systems operate effectively while identifying opportunities to introduce new products, services, and equipment solutions.
What You'll Do
Install packaging equipment and systems at customer locations and train operators on equipment operation, packaging processes, and safety procedures.
Troubleshoot, diagnose, and repair equipment issues while recommending improvements to equipment performance and reliability.
Provide technical support and demonstrate knowledge of Sealed Air's Protective Packaging products, equipment, and solutions.
Consult with customers to understand their packaging needs, resolve operational challenges, and recommend appropriate products, services, and equipment upgrades.
Partner with sales teams to identify new business opportunities, develop existing accounts, and promote service agreements, spare parts, and additional packaging solutions.
Prepare customer quotations and support sales activities within the assigned territory.
Maintain accurate CRM records, service documentation, inventory tracking, and travel and expense reports.
Collaborate with Sales, Customer Service, and Packaging Application Center teams to ensure effective customer support.
Qualifications
Bachelor's degree or equivalent relevant work experience.
At least 1 year of mechanical, technical service, or sales experience.
At least 3 years of experience using Microsoft Office applications, including Word, Excel, and PowerPoint.
Valid driver's license.
Ability to travel daily within the assigned territory, with occasional overnight travel for meetings, training, and customer service coverage.
Technical Skills
Experience with one or more of the following:
Mechanical troubleshooting, equipment repair, and maintenance.
Packaging equipment, packaging machinery, or industrial equipment.
Equipment installation, servicing, and technical support.
Reading and interpreting technical drawings, equipment manuals, and troubleshooting guides.
Identifying equipment issues and recommending appropriate technical solutions.
Knowledge of packaging materials, processes, and applications.
Preferred Experience
Experience in packaging, protective packaging, manufacturing, or industrial equipment.
Background in field service, mechanical maintenance, technical support, or equipment servicing.
Experience in account management, territory sales, customer service, or consultative selling.
Experience working with Account Managers, Key Account Managers, Sales Account Managers, or similar customer-facing roles.
Preferred Certifications
Relevant technical, mechanical, industrial maintenance, or packaging-related certifications are an advantage but are not required.
Customer & Business Skills
Because this is a customer-facing and sales-support position, strong communication and relationship-building skills are essential.
Excellent verbal and written communication, listening, and presentation skills.
Ability to build and maintain strong customer relationships.
Comfortable training, supporting, and advising customers on technical solutions.
Strong problem-solving, negotiation, and influencing skills.
Ability to identify customer needs and recommend appropriate products and services.
Comfortable identifying sales opportunities, promoting equipment upgrades, and supporting account growth.
Self-motivated, organized, detail-oriented, and results-driven.
Ability to work independently and collaborate effectively across teams.
Travel & Requirements
Ability to travel daily within the assigned territory.
Occasional overnight travel may be required for meetings, training, and customer service coverage.
Valid driver's license and ability to meet company travel requirements.
Benefits and Perks
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discounts
* Flexible spending account
* Health insurance
* Life insurance
* Paid elder care
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Information at a Glance
WHY WORK AT SEALED AIR? It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources.
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Sealed Air
dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan, relocation assistance
Nov 12, 2026