Kitchen Equipment Service Technician

COMMERCIAL KITCHEN EQUIPMENT TECHNICIAN

HORIZON BRADCO - A SMART CARE SOLUTIONS COMPANY

Massachusetts

Full-time

$28 to $48 hourly

Sign-On & Retention Bonus

About the Role:

As a Commercial Kitchen Equipment Technician, you will serve as a trusted partner to our customers by helping them maximize equipment performance and minimize downtime. Through expert troubleshooting, repair, and preventative maintenance, you will play an important role in supporting the success of restaurants, hotels, hospitals, and other commercial foodservice operations throughout your territory.

What Will Your Day Look Like?

• Partner with restaurant and hospitality managers to deliver comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty foodservice equipment.
• Apply your mechanical aptitude and troubleshooting expertise to diagnose equipment issues and interpret diagrams, wiring schematics, and technical documentation.
• Troubleshoot, diagnose, repair, and maintain commercial kitchen equipment, including cooking, refrigeration, ware-washing, and other specialty foodservice equipment.
• Communicate with equipment manufacturers as needed to support diagnostics, troubleshooting, and parts identification.
• Consult with Smart Care's Technical Assistance Group for additional technical support while onsite.
• Install customer parts in a timely and professional manner while adhering to company standards and policies.
• Identify opportunities to recommend additional Smart Care services that may benefit customers.
• Complete accurate and timely administrative documentation, including work orders, time reporting, receipts, and truck stock inventory records.
• Follow all safety protocols, safe work practices, and accident prevention procedures.
• Maintain a clean, organized service vehicle and accurate parts and tool inventory.
• Meet productivity and performance expectations in accordance with company standards.

Shared Success Starts Here:

• Receive hands-on training supported by on-demand technical assistance and ongoing development opportunities.
• Earn professional CFESA certifications and pursue advancement opportunities within the organization.
• Company-provided service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits package, including a 401(k) plan and paid time off.
• Career growth opportunities, including advanced technician, specialist, and management roles.

Minimum Qualifications:

• High school diploma or equivalent.
• At least one year of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or relevant military service.
• Valid state-issued driver's license (Real ID) and an acceptable motor vehicle record.
• Willingness and ability to participate in an emergency on-call rotation that includes evenings, nights, weekends, and holidays as needed.
• Ability to travel overnight on an occasional basis, as assigned.
• Immigration sponsorship is not available for this position.

Preferred Qualifications:

• Relevant technical training, licenses, and/or certifications, such as EPA Section 608 Universal Certification, CFESA Certification, and/or the ability to obtain required Massachusetts refrigeration licensing.
• Experience repairing commercial refrigeration and/or commercial cooking equipment.
• Self-motivated with a demonstrated ability to prioritize tasks and work independently with minimal supervision.

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, and reach, and occasionally lift and carry up to 70 pounds.
• Ability to work around moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and the risk of electrical shock in damp, humid, hot, cold, or freezing environments.
• Ability to work from ladders, rooftops, and other elevated locations.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.