Loan Specialist - 288 (Urgently Hiring)
 Sun Loan Company | |
16.23 USD-18.23 USD
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sick time, 401(k)
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 United States, Oklahoma, Tahlequah | |
 Nov 05, 2026 | |
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Looking for more than just a job? At Sun Loan, you'll have the opportunity to make a real difference in your community while building valuable skills in customer service, sales, finance, and leadership. For more than 30 years, Sun Loan has helped customers navigate life's financial challenges by providing personalized lending solutions, credit guidance, and exceptional service. With over 200 locations across the U.S. and Mexico, we're a company that invests in both our customers and our employees. Loan Specialist The Loan Specialist supports the Branch Manager in maintaining a profitable, compliant, and efficiently operated branch. This role is responsible for processing loan applications, verifying documentation, servicing customer accounts, and supporting collection efforts. By ensuring adherence to company policies and regulatory requirements, the Loan Specialist helps minimize risk while delivering excellent customer service. The Loan Specialist also works with customers to establish payment arrangements, process loan modifications and extensions, and identify lending solutions that meet customer needs. In the absence of the Branch Manager, this position helps maintain branch operations and service continuity. Responsibilities Contact customers by phone and mail to collect past-due payments and establish payment arrangements. Identify opportunities to refinance accounts and assist customers in bringing accounts current. Properly close loans by explaining loan terms, conditions, and requirements. Conduct collection activities on delinquent accounts. Utilize company-provided resources to locate past-due customers. Review pending applications and proactively contact prospective customers to ensure timely processing. Promote loan products to former and prospective customers to support branch growth. Offer ancillary products and services, including tax preparation, referral programs, and Car Club memberships (where applicable). Maintain loan files, documentation, and required forms in compliance with company policies and applicable federal and state regulations. Prepare copies of financial and legal documents as requested. Accurately process loan transactions and maintain current customer information within loan management systems. Post customer payments and maintain detailed account records. Process payment extensions and document collection efforts and account activity accurately. Qualifications Minimum of 6 months of customer service experience required. Minimum of 6 months of sales experience preferred Experience working in a metrics-driven environment with established performance goals and KPI's is a plus. High school diploma or GED preferred. Schedule Requirements Branch Hours: Sun Loan branches operate during the following business hours: Monday - Thursday: 8:30 am - 5:30 pm. Friday: 8:30 am - 6:00 pm. Saturday: 8:30 am - 12:30 pm. (Rotational and based on business needs). No Sundays! Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime. What's In It For You?
Schedule
Join a Company That Invests in Your Future At Sun Loan, many of our leaders started in branch-level positions and built rewarding careers through hard work, training, and commitment to serving customers. If you're looking for a place where you can grow, make an impact, and be part of a team that genuinely cares, we'd love to meet you. Apply today and start building your future with Sun Loan. Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. HP123 | |